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Solution

SS v3 unable to complete traceroute

podger
2: Seeker
2: Seeker

‎05-12-2014 09:40 AM

Hi,

 

Have checked the various support pages and followed the advice but still having problems with SS v3.

 

Power light is solid, internet light flashing.   Unable to complete trace route.

 

Ping is 64ms

Download speed is 5.4Mb,  Upload 0.35Mb

 

Traceroute below;

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  bthomehub (192.168.1.254)  5.972 ms  1.867 ms  1.762 ms

 2  217.47.206.58 (217.47.206.58)  27.083 ms  27.234 ms  26.952 ms

 3  217.47.206.161 (217.47.206.161)  27.175 ms  25.841 ms  26.820 ms

 4  213.1.69.42 (213.1.69.42)  38.634 ms  39.988 ms  38.212 ms

 5  213.120.180.175 (213.120.180.175)  38.221 ms  34.282 ms  34.527 ms

 6  217.41.169.109 (217.41.169.109)  46.915 ms  37.168 ms  38.650 ms

 7  acc2-xe-0-1-3.sf.21cn-ipp.bt.net (109.159.251.211)  36.745 ms  36.932 ms  45.274 ms

 8  core1-te0-13-0-2.ealing.ukcore.bt.net (109.159.251.9)  47.305 ms  47.679 ms  44.297 ms

 9  core2-pos7-0.bletchley.ukcore.bt.net (194.72.31.149)  51.929 ms  51.933 ms  40.688 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  40.728 ms  40.815 ms  44.995 ms

11  85.205.0.86 (85.205.0.86)  60.220 ms  41.350 ms  40.531 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

 

 

Any suggestions on why this is unable to complete?

 

Podger

0 Thanks
7 REPLIES 7

Gemma
Community Manager
Community Manager

‎08-12-2014 11:12 AM

Hi @podger

 

From the light sequence you’ve posted, your Sure Signal is trying to configure itself.

 

If it’s not working yet, please take a look at our Sure Signal Troubleshooting thread.

 

If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:


Your external IP address from here.

 

Your Sure Signal serial number:

 

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

 

0 Thanks

podger
2: Seeker
2: Seeker
In response to Gemma

‎08-12-2014 01:31 PM

Hi Gemma,

 

Thanks for the response.

 

My external IP address is 86.137.27.241

 

Sure Signal serial number is 42141209744

 

thanks
Podger

0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to podger

‎11-12-2014 10:55 AM

Hi @podger

 

I can see you’re de-registered and re-registered this since your last post – how are you getting on now?

 

If you’re still having problems, please try a different Ethernet cable.

 

I also recommend you try the following:

 

Manually configure your router to allow port-forwarding: 

In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

IP addresses to be allowed on the router & firewall:

  • 183.133.177-179
  • 183.133.181-182
  • 183.131.128-191

 

Ports and Protocols:

 

  • 8 (TCP & UDP)
  • 50 (TCP & UDP)
  • 53  (TCP & UDP)
  • 67 (UDP)
  • 68 (UDP) 
  • 123 (UDP)
  • 500 (UDP)
  • 1723 (TCP & UDP)
  • 4500 (UDP)
  • 33434 - 33445 (UDP)

 

In your router settings, check that VPN is ticked (this may say ‘allow VPN traffic on other router settings’).

 

Thanks,

 

Jenny

0 Thanks

podger
2: Seeker
2: Seeker
In response to Jenny

‎13-12-2014 09:57 PM

Hi Jenny,

 

I tried all of the port forwarding configs and also tried port clamping but no luck.   

 

Have de-registered and re-registered but that didn't help either.     

 

Any other ideas?

 

Kenny

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Retired-Matt_B
Moderator (Retired)
Moderator (Retired)
In response to podger

‎16-12-2014 02:47 PM

Hi Kenny, 

 

Could you let us know if you've tried an alternative Ethernet cable?

 

If you have, please try the Sure Signal in an alternative address as this will help rule out any hardware issue.

 

Thanks,

 

Matt B

0 Thanks

podger
2: Seeker
2: Seeker
In response to Retired-Matt_B

‎16-12-2014 02:56 PM

Matt,

 

Yes, ethernet cable is fine.   

 

The SS actually came online last night and i had a full 3G signal without me doing anything.     Didn't last long though as it died again this morning and has not returned.

 

Suggestions?   

Podger

0 Thanks

Retired-Ian_
Moderator (Retired)
Moderator (Retired)
In response to podger

‎19-12-2014 10:06 AM

Hi @podger 

 

Try the Sure Signal at a different location, with another ISP.

 

This will help us rule out an issue with the Sure Signal.

 

Thanks,

 

Ian

0 Thanks