SS2 technical help please

[veryveryangry]

I have recently changed from a blackberry to an iPhone

I have kept the same number but after 6 days my sure signal is not providing a 3 G signal to my new phone

What can I do?

Problem 2

For the last 6 months I have been trying to register a new user onto my sure signal but ALWAYS get a message saying there appears to be something wrong, we are working hard to fix the problem

Really? Working hard? After 6 months of trying to register an additional user

CAN I GET SOME TECHNICAL HELP PLEASE. Not the usual turn it off for 24 hours and try again crap please

Thanks

[Amanda]

Hi @veryveryangry

Due to your SIM changing you'll need to deregister your Sure Signal, then re-register it after 24 hours. 

Your number should then connect as normal. 

Once you've done this please speak to our Live help team and we can register the other numbers for you. 

Thanks, 

Amanda 

[veryveryangry]

Wow yeah thanks so much!

Did as suggested

Nothing (Removed in line with House Rules)
NO 3 g

Thanks so much you guys are wonderful

O2 for me

Bye bye

[veryveryangry]

Does it not bother you as a company that there are 168 pages of (Removed in line with House Rules) people asking four YOU to make YOUR equipment that WE have paid for work?

No?

No?

Really

Obviously not!

When Vodafone cut back staff cos of falling customer numbers.....you will

[Retired-Sarah]

Hi,

We've recently removed a post from this thread for breaching our House Rules. Whilst we encourage conversation within the community, there are certain rules everyone must follow. This ensures the forum remains suitable for everyone, as well as being free from excess clutter.

The person whose post has been removed has been contacted privately.

If you're unfamiliar with the House Rules, please take a minute to view themhere.

Thank you,

Sarah

[Retired-Laura]

Hi @veryveryangry

Since you’ve done the re-register have you turned the phones off and on again in the area of the Vodafone Sure Signal?

If you’ve tried this and this isn’t working, get in touch with Live help.

Cheers,

Laura

[veryveryangry]

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!,!!!!!!!!!!

[veryveryangry]

No service is what my phone says and service appears to be what I get from you

Clicking on live help ha ha ha

An endless circuit of the same rubbish over and over

How can we help

Just click here

How can we help

Just click here

How can we help

Just click here
How can we help

Just click here
How can we help

Just click here
How can we help

Just click here
How can we help

Just click here

[veryveryangry]

Tried this and no change

No signal

No happiness

No satisfaction

No 3 g

Nothing

[Sukhi]

Hi @veryveryangry

Please follow the steps in this private message and we'll take a closer look.

Thanks,

Sukhi