SS3 keeps rebooting

[cyclingjason]

It has happend twice today when on calls, whihc is quite frustrating. Please can someone from support take a look for me to see if there are any issues.

Details

Tracert
 1  skyrouter.home (192.168.0.1)  2.003 ms  2.365 ms  1.891 ms
 2  * * *
 3  te0-4-0-2.pr1.enlba.ov.easynet.net (89.200.135.92)  22.870 ms  25.666 ms
    te0-4-0-0.pr1.enlba.ov.easynet.net (89.200.135.90)  25.665 ms
 4  ae99.edge3.london2.level3.net (212.187.201.57)  20.968 ms  20.776 ms  20.916 ms
 5  ae-0-11.edge4.london2.level3.net (4.69.200.126)  22.629 ms  22.960 ms *
 6  ae-3-3.ebr1.london15.level3.net (4.69.141.189)  50.827 ms  20.760 ms  22.851 ms
 7  ae-44-44.ebr1.london1.level3.net (4.69.167.30)  20.876 ms  20.633 ms
    ae-42-42.ebr1.london1.level3.net (4.69.167.22)  20.983 ms
 8  ae-57-112.csw1.london1.level3.net (4.69.153.118)  20.901 ms
    ae-59-114.csw1.london1.level3.net (4.69.153.126)  20.594 ms  21.303 ms
 9  ae-119-3505.edge4.london1.level3.net (4.69.166.1)  20.432 ms
    ae-122-3508.edge4.london1.level3.net (4.69.166.13)  20.496 ms
    ae-120-3506.edge4.london1.level3.net (4.69.166.5)  21.495 ms
10  195.50.122.66 (195.50.122.66)  42.581 ms  55.779 ms  41.921 ms
11  85.205.116.14 (85.205.116.14)  56.858 ms  36.961 ms  42.598 ms
12  * * *

External IP

2.127.18.136

Serial Number

40132336195

Speed Test

Upload = 1108 kbps

Download = 13137 kbps

[Retired-Kay]

Hi cyclingjason, 

Your Sure Signal was running an old firmware version which may have been causing the issues. 

I've had a new version sent to your device. It can take 24 hours to complete so keep the Sure Signal plugged in and don't perform any resets during this time. 

Let me know how you get on, 

Kay

[cyclingjason]

Thanks Kay, will keep an eye on it and let you know