Sure Signal v3 & Sky Hub

[mrsshark]

Hi 

Since plugging in our new Sky Hub the Sure Signal hasn't worked.  I've assigned it a fixed IP address and changed the IP in te DMZ server as suggested on the Sky User forum.  This hasn't made any difference, so I wondered if you could help please?

After reading posts in this forum, I've performed the tests suggested:

Vodafone Sure Signal Serial Number: 

40132604675

Light Sequence:

Light one solid, light two flashing white, light 3 off, light 4 off.

Speed Test:

Download - 5.86mbps Upload: 0.69mbps

Ping Test:

Line Quality - A

Ping - 32ms

Jitter - 2ms

IP Address:

94.7.72.118

Thank you!

[mrsshark]

C:\Users\Claire>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 34 ms 38 ms 30 ms ip-89-200-132-227.ov.easynet.net [89.200.132.227
]
4 31 ms 30 ms 30 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 33 ms 31 ms 30 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]

6 32 ms 30 ms 30 ms ae-3-3.ebr1.London15.Level3.net [4.69.141.189]
7 33 ms 30 ms 31 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 33 ms 30 ms 30 ms ae-57-112.csw1.London1.Level3.net [4.69.153.118]

9 32 ms 31 ms 32 ms ae-119-3505.edge4.London1.Level3.net [4.69.166.1
]
10 50 ms 50 ms 52 ms 195.50.122.66
11 49 ms 47 ms 47 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-James]

Hi mrsshark,

The light sequence that you’ve given means that it’s going through the setup.

Can you confirm how long you’ve had this light sequence?

Has this now changed?

James

[mrsshark]

Hi James

It's been like that for at least 5 days and is still the same now. 

Kind regards

Claire

[Retired-Kay · Accepted solution]

Hi mrsshark, 

It should only do this for six hours so something is stopping the connection. 

I've just done a resync as it's not connected to our servers in over a week. Please do a reset to complete the process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let us know how you get on,  

Kay

[mrsshark]

Hi Kay

Did the reset and it is now working!  Thank you

Kind regards

Claire