SURE SIGNAL WON'T CONNECT - FLASHING POWER LIGHT - OTHERS STEADY

[Stevej001]

The issue you’re experiencing: Unable to connect

What light sequence you're seeing: Flashing Power, Other two steady

Your speed test results from here.Down 48.8, Up 12.2

Your external IP address from here.86.149.155.211

Your Sure Signal serial number:40130431766

The results of a traceroute.

C:\Users\User>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms 3 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 14 ms 31.55.186.181
4 15 ms 14 ms 14 ms 31.55.186.188
5 15 ms 16 ms 16 ms 195.99.127.40
6 15 ms 14 ms 22 ms peer1-et-1-1-0.telehouse.ukcore.bt.net [213.121.
193.161]
7 18 ms 15 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
8 16 ms 15 ms 15 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[glenthesaint]

Hi.

I'm having trouble connecting a number to my sure signal. The number previously worked on an older handset but since I have upgraded the handset it couldn't connect to the sure signal. I have deleted the number from my sure signal but now i can't add it again. I get an error code saying that ther is a problem and were working on it. It has been like this for two weeks now.

Can you add the number for me please. 

Thanks 

Glen

[Retired-Sarah]

@Stevej001 Firstly, please try a different Ethernet cable and to ensure that all the following ports are open as follows:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

If you’re still unable to connect, please try the Sure Signal in a different location with a different broad band, like at a friend or family members.

@glenthesaint Please take a look at our Sure Signal Troubleshooting thread.

If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.