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Well the saga goes on and it really is a WASTE OF LIFE.
You will hear customers say they have been through the 191 circus for hours ....and you think, exaggeration!
Nope..it's all true. 191, enter your pin, then go 2, 2, 2 and 5 for sure signal ...you WILL get through to suresignal support. But WHAT is this support ? ...Let me tell you what it is.. A buffer point for customers with issues. you will be answered by varios pleasant people ..from India, Scotland, Egypt ..etc ..I have been collecting names ! ..I have SEVENTEEN! ,,,,thats right ...SEVENTEEN!!!
If you moan enough you may get a "call back in 24 hours from a manager"..this may even happen ...the problem is if you have issues with reception (well you have bought a suresignal ...you probably wont get it) ...perhaps you will get through to first or second line technical support. Who will give you various canned options ...Reboot Suresignal, Wait an Hour and Reboot, or we are escalting it to this "mysterious back room" ....you know the one you cant actually speak to ...but i am told they do exist 
So what is this mammoth task i have asked of Vodafone ? ..Well because reception in this area is so bad i was told to stick my hand in my pocket and pay £100 for this suresignal ...not free no, I would have to pay ...so I swallowed that and bought it ..well i didnt have much choice as me and my wife are now on contracts
So it took a WEEK to get me onto SureSignal and it worked for a few days ...but my wife STILL cant get on ...apparently it has to be done MANUALLY by the technical team. But today ...I LOST my suresignal too ...now we are both off again ...I went on to the inline chat and after (the usual these days) ...20 minute wait, i was told someone would call me and they did and this time they told me to call this mysterious 20304 option 2. And can you believe it ...they told me that this number is for VODAFONE employees only and terminated the call
Now as i type this I am again on the phone and got through to second line support and apparently despite having had the suresignal working and all the ports opened and checked the think it cannot see the internet ...
when will this nightmare end !! its not like I am a tech dummy i sell and configure Cisco VOIP and Data systems for a living
.png "Moderator (Retired)"){kind=icon}
Hi @EddieManchester
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Laura
Hi @peterrid and @Blat56
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Sarah
He is right Sarah
and its not just the SureSignal
Porting my (and my wifes number) over took
AFTER supplying the PAC number
Me = 8 Days
Wife = 15 Days
Online Support via Engagement window is frustrating to say least
Long waits to have to go over it all again and again and again
THIS is the core of the problem.
As a customer seeking support you should NOT have to go over the same issue with over 10 people (in my case 17) to get it sorted. A REAL unified support system should be in place with notes that all operatives can see.
I would have presumed you would have one ...If you Have ...how come no-one uses it?
and its the promises and lies to get you off the phone or chat....The goal should be to resolve customers issues and NOT to stop them asking questions and get them off the line ASAP to fulfill some commission or award based stats ....I mean this might NOT be the case ...but I am under the impression SOMETHING motivates the "overseas" support team to operate the way they do .
Perhaps the Operating Manual they adhere to is thus:
1. Smile when speaking
2. Apologise a Lot
3. Put customer on hold at least 3 times so they can think that there are droves working on their issue
4. If they complain that its taken a week .. tell them you have escalated them to a callback
5. If they get even angrier tell them a manager will call them back
6. If they start to go ballistic and asking for a REAL email address to complain or start talking about OFCOM then tell them the "back room boys" are on it as a priority or give them one of a myriad of 5 digit internal phone numbers
7. Ask them is there anything else that you can do for them
PS. If they ask for your name: Choose something exotic with cyrillic or middle eastern inflection, They will be too embarassed to ask for your name again and wont understand it anyway and so can't write it down
It all sounds funny, doesnt it ....but it FEELS SO REAL
anyway ..I am up and running, the wife is up and running ..until the next time 
Hi guys,
@Blat56 – So we can look into this and see what’s happened with the Sure Signal being suspended, speak to our Live help team.
@EddieManchester – I’m sorry to hear of the porting issues that you’ve been having.
Can you let me know if the issues with the Sure Signal have been resolved?
If not, please take a look at the trouble shooting guide and post the results so we can help.
@peterrid – So we can help with the Sure Signal issues, please let us know the light sequence you can see when using the device, and follow the steps on the trouble shooting guide.
Cheers,
Laura
