Sagem Sure signal

[Kevinmhogben]

Since aquiring this device in 2011, it seems never to do more than light the first light to indicate it is USING POWER.

Even with Tech support re-setting it recently it still fails to do more.

Therefore this must be a faulty unit, please send a replacement suitable for Nokia E71 phone.

As since 2011, it has been impossible for Vodafone to improve the signal in the region of Dunkirk UK the phone is useless at home unless I run to the end of the garden or drive to the top of the hill.

With Autumn and Winter arriving... a WORKING SURE SIGNAL is a distinct advantage.

Best regards,

Kevin

[Retired-Kay]

Hi Kevinmhogben,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[Kevinmhogben]

Ping 27ms

download 7.10 mbps

upload 0.74 mbps

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Kevins samsung 1>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    21 ms    20 ms    19 ms  host-92-7-0-1.as43234.net [92.7.0.1]
  3    69 ms    22 ms    22 ms  host-92-31-248-45.as13285.net [92.31.248.45]
  4    23 ms    59 ms    22 ms  host-92-31-248-28.as13285.net [92.31.248.28]
  5    26 ms    26 ms    26 ms  host-78-144-9-106.as13285.net [78.144.9.106]
  6    27 ms    24 ms    54 ms  host-78-144-1-14.as13285.net [78.144.1.14]
  7    50 ms    25 ms    49 ms  host-78-144-0-107.as13285.net [78.144.0.107]
  8    24 ms    22 ms    28 ms  lndgw2.arcor-ip.net [195.66.224.124]
  9    24 ms    24 ms    24 ms  85.205.116.14
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Kevins samsung 1>

here are the results obtained, it has been the same since you reset the box reference two weeks ago and I followed the instruction then.

Does it give any new clues?

[Sukhi]

Hi Kevinmhogben

Can you let me know the Sure Signal serial number so I can take a closer look? 

Thanks

Sukhi

[Kevinmhogben]

21230674166

[Retired-Lee]

Hi there Kevinmhogben,

Thanks for posting the serial number.

Your VSS last made contact with our servers about two weeks ago.

I'm concerned you're saying it has never worked. Have you let us know about this before your first post on the eForum?

Could I take your external IP address?

Please tell me who your Internet Service Provider is.

What router/hub are you using?

Cheers,

LeeH

[Kevinmhogben]

Hi LeeH,

I am aways on business at present so can not help directly with all information.

The Internet provider is AOL over a BT Line

The router is the latest dual channel Netgear version replaced about 4 months ago.

I do not have the IP address from where I am

[Retired-Lee]

Hi Kevinmhogben,

No worries. Please post back with the info when you get a chance.

LeeH