Samsung Account Back up option not working.

[BandOfBrothers]

Hi,

I'm using a Sim free unbranded Samsung Galaxy s7 edge. 

My preference when backing up my information / App Data etc is via the phones inbuilt option using my Samsung Account. 

For a few days now it's failing showing as a 'Server Error.' 

Hopefully if it's a Server Error then this lies with Samsung's end and a bug waiting to be dealt with. 

Is anyone else experiencing this issue ? Seems others elsewhere are. 

To note I also back up via my Google Account and Dropbox. 

It's just annoying when something stops working.

I prefer not to use SmartSwitch to a Computer. 

So far I've tried the following troubleshooting. 

• I've tried deleting the Samsung Account off the s7 edge and re set it up with no improvement.
• Rebooted the phone.
• Tried backing up both on Wifi and Network Data.
• Cleared the System Cache.

I'd prefer not to Factory Reset at this stage as others have reported this process hasn't helped. 

Samsung U.K. Support suggest using SmartSwitch. 

[BandOfBrothers]

Hi @lostboyuk

I received this update so all is working now. 

The apk site I believe is https://www.sammobile.com/apk/samsung-cloud/

download 2.2.12

[lostboyuk]

Samsung cloud apk 2.2.12