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Selected network not available

josieann83
2: Seeker
2: Seeker

‎28-10-2017 09:01 AM

Hi.

 

Please can someone help.

 

Yesterday afternoon my battery died and since charging and turning it on it won't connect to the network.

 

The message 'selected network (vodafone) not available', comes up when i turn the phone on. I have tried to connect manually but just get error.

 

This is a Samsung S6. 

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1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎28-10-2017 10:06 AM - edited ‎28-10-2017 10:09 AM

Hi @josieann83

 

You can try a further reboot, remove and replace the SIM, followed by a manual roam onto a alternative network and back onto Vodafone to update the SIM on the network, the phone may have simply temporarily lost it's connection to the network. If problems persists, the next step will be a back up and reset.

 

If you are still unable to get a connection, a replacement SIM from a Vodafone Store may help. Otherwise, it will mean a repair.