Send / Receive SMS texts over SureSignal

[sargan]

Since Vodafone worked on local cell ... have lost all 2G & 3G coverage ... have ZERO phone signal. Both inside and outside where I live.

This I have been told is to be expected - cell is operating correctly.

For calls I have a SureSignal unit ...... not good quality but at least I can make & receive calls ......... the issue is I can't send or receive any SMS texts.

Just basic text - don't need picture messaging.

When I try to send a text I get "No signal found for mobile networks"

Is there anywy to configure Suresignal to pass through SMS texts ?

[Retired-Sarah]

Hi @sargan

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[sargan]

In sequnece as requested

Speed test results here: http://www.speedtest.net/my-result/4664981936

(1.47Mbps download)

Ping test - 57mS, Jitter 6mS

my ip address:  86.191.148.201

SureSignal Serial: 42150216952

Tracert:
Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms    18 ms     9 ms  BThomehub.home [192.168.1.254]
  2    49 ms    39 ms    49 ms  217.32.141.32
  3    79 ms    39 ms    39 ms  217.32.141.78
  4    49 ms    39 ms    49 ms  217.41.222.2
  5    49 ms    49 ms    49 ms  213.120.182.69
  6    39 ms    49 ms    59 ms  31.55.164.109
  7    39 ms    59 ms    39 ms  acc2-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159.
248.242]
  8    69 ms    49 ms    69 ms  core1-te0-13-0-17.ilford.ukcore.bt.net [109.159.
248.172]
  9    59 ms    49 ms    49 ms  109.159.255.101
 10    49 ms    59 ms    49 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    59 ms    49 ms    49 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
>>>>

Update - SureSignal failed fully last week .. caused severe erroring on DSL, and on a power cycle failed to come back into life.  Device de-registered and new device installed & registered.

Initially kept having error on phone 'No signal found for mobile networks' (after many hrs) primary phone and other users worked fine.

However no SMS texts being passed (either way)

Asked to power cycle ... then asked to hold reset button for 40 sec .. then help desk re-registered SureSignal ... after a few Hrs all seemed OK.

Then yesterday my personal phone dropped off SureSignal all I was getting was 'not registered on network'

Yesterday support desk spent a long time adding and removing phone … then reset fully and advised users now fixed on system ….. still no access from my phone .. still saying ‘Not registered on network’

Eventually at 9pm last night I received a txt saying I can now use SureSignal.

At the moment it appears to be working – but of concern that my phone just ‘dropped off’ and could not reconnect. (User phone not one SureSignal is registered to)

[Retired-Wayne]

@sargan

Your internet speed is very close to the minimum recommended speed.

It’s possible that your Sure Signal is failing, when your speeds dip below the threshold.

When you notice the connection drop, try and do a speed test to see what the speeds are like at that point.