Setup with a business account - Nightmare

[stuarthagan]

morning, i took out my 12 month SIM only on the £19.20 deal on Thursday 1st September. First alarm bells when i tried to install the iOS app and was told i was a business customer. After countless online sessions trying to get it sorted and told one thing after another, mostly wrong I am still having trouble trying to install the app. To make maters worse, i received a bill yesterday for £33, again countless sessions online and even trips back to the Moorgate shop who told me they've sorted it, i'm still unable to install the app. I've been told i was on the old Crystal system and that i'm now on the correct system with the correct discounted contract, but after being told so much rubbish and the wasted trips back to the shop i'm still not convinced. Any ideas how i can get this sorted once and for all? As i'm thinking of cancelling this contract under the 30 day cool off period and just getting a new one that would hopefully be setup correctly from the word go. thanks

[paulja17]

This has just happened to me, I went into the Vodafone shop to buy a 12 month SIM and when I downloaded the app I find I'm on a business account. This was never made clear in the shop. Not a good start Vodafone!

[Dalby123]

Good evening 

lm another person who was set up with a business account that I didn’t ask for some while ago.

I am struggling to get an answer to how I can swap from a business to consumer account and get passed around in circles. Previous advice from in store to customer service has got me nowhere near a solution. Have been told variously to ask for a pac code, that means changing provider., download a form from the internet , fill it in and email, well I would fill it in BUT AS I NEVER REGISTERED a business name the form is virtually useless as most of the information is impossible to complete. Can someone give a definatve answer of how you do this. I want to be able to monitor my usage by the Vodafone app but business accounts can’t use it. HELP!,,,,,,

[John]

@paulja17 @Dalby123 We'd like to investigate your accounts in more depth. So we can take a look, I've sent you both a private message with details on how to get in touch.

[Mazza25]

Same new customer contract 2 years last week and I cannot use the app as I'm a business customer. I don't own a business and never will can you help me please. 

[John]

@Mazza25 Thanks for your message 
So we can help, I've sent you a private message with details on how to get in touch.