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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73740 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203324 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

BluBoo Maya Max Connection Issues

Hey Everyone. I just recently bought the mobile BluBoo Maya Max, but when installing the SIM Card a message was sent saying the device doesn't support automatic updates and I have to do it manually. This also means I cannot connect to the internet or...

Broadband goes off everynight.

Hiya,I recently switched to the vodafone fibre home broadband from Sky. Never had any issues whatsoever with sky but since switching my broadband has been going off intermittently every night.It usually starts going off around 7pm and will go off 4 o...

Bigtosh by 2: Seeker
  • 11311 Views
  • 5 replies
  • 1 thanks

Resolved! PAYG costs

I'm thinking of purchasing a Vodafone PAYG smartphone. I've been told that every time I switch it on I will lose £2.00 in credit. Is this true?

bigel by 2: Seeker
  • 8214 Views
  • 2 replies
  • 0 thanks

Payment problem

When ever I put £10 credit on using voucher why is it that about £2 is taken off instantly leaving me unable to get a £10 big bundle without putting another £5 voucher on? I don't understand why a few pounds is taken off instantly?  Anyone got the an...

Forwarding Calls to Mobile Abroad

My contract includes unlimited minutes.  Later this month I am visiting Germany and I intend to forward calls from my Vodafone mobile, which I shall leave at home, to a PAYG phone which I shall take with me.  The forwarding works fine in this country...

JRR by 4: Newbie
  • 12094 Views
  • 3 replies
  • 0 thanks

SureSignal V3 has stopped working

Hi Have had a SureSignal V3 for about 20 months, been working with no problems until Tues of this week.  Nothing has changed, my phone is the same, sim card the same, SureSignal the same, ISP hasn't changed, Router is the same - nothing has changed. ...

Sure Signal V3 not connecting

HiI have replaced my Sure Signal V3 which broke after 3 years with another V3 unit.I have plugged it into the same BT Hub 4 and it has been trying to connect for the last 4 days.  Red power light on and connecting light flashing.  Tried resetting bot...

youngd25 by 3: Seeker
  • 11808 Views
  • 6 replies
  • 0 thanks

Data usage

Bought a wifi router so my ipad2 could have wifi at house I am working on. It used 5 gigs of data in 30 days. This is just with downloading mail and web surfing. No downloads. No movies or music. Also app update was off. In the states same device bar...

SureSignal V3 not connecting to phone for several days now...please help!

Hi, The suresignal appears to be connected (red power light solid + two white solid lights for internet and service) but the phone (iphone 6S running IOS 10.0.2) will not connect to it for several days now. Have tried resetting several times, turning...

robs112 by 4: Newbie
  • 17663 Views
  • 23 replies
  • 1 thanks

cancel upgrade

Why is it so difficult to cancel an upgrade ?placed order on the 27/11 as agent on live chat said I would not get that deal if I didn't eventhou I said i needed to check how long i was in contract with current provider ( for broadband not phone ) ,so...

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