Why is it so difficult to cancel an upgrade ?placed order on the 27/11 as agent on live chat said I would not get that deal if I didn't eventhou I said i needed to check how long i was in contract with current provider ( for broadband not phone ) ,so placed order then had to cancel as i had longer than i thought and exit fees were to much ,cancelled after hour half ,phone was sent 29/11 ,refused delivery phoned 191 was told orders had not been cancelled i was also told i couldnt cancel as account is in husbands name so i asked why i could place the order then and was told it shouldnt have been taken !!!!! husband phoned 29/11 ,18.30 to cancel then i get an email 20.07 confirming contract ,what the hell is going on ? I feel like I have been scammed ,we then get the router delivered on the 03/12 which has now been sent back ,needless to say I will be putting in complaint as this causing me alot of stress that i do not need !!!!!! It is still showing the new plan on out account so i expect vodfone will try and bill me for the new amount instead of my sim only plan that i had !!!!
