The worst customer service ever , I signed up for broadband and the switch on date was supposed to be yesterday the 12th . I had a chat with the customer service on Friday wondering where my box and email confirming my switch on date was and he said sorry. It was cancelled and he didn’t know why and said I had to create again ,so I did. I waited till sunday and no email again so went on chat again and guess what cancelled again with no reason ,He offered me 20% off my first bill which was like 3 pound , i said i use about 15 Gb a day so offered me 50% off and 50gb card so i said ok but need wifi as go through it a lot ,my wife went for sim card today and said you need to sign a contract to get a SIM card so she had to go though credit checks and wait around the man on the chat said just take ID and account number , when she got card the man a shop said you have to ring up and cancel to tonight , so i rang up tonight ,which costs money and wait got to switch board and cancelled it , i then asked the lady this means she wont get charged , she said I don’t know yet . Wow what a shambles it gets worse I then said could you check if I’m getting my broad band and she said its been CANCELLED, and put me though to broad band section but she said its going though, but could not trust her so will wait till tomorrow which is 72 hours from sunday to see is iam going to get broadband ,the woman also said i get no more than 50gb card ,well if i run out iam cancelling the contract if they don’t give me any more gb . A shambles i have had to get in touch 3 times with Vodafone to sort this thing out not once have they told me what was goin on, any one else had this problem
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