Sim Swap - Still not working

[pk19771977]

I collected my upgraded phone in store on Tuesday and they did a Sim Swap for me as my old phone is Micro Sim and the new phone is Nano sim.

It still wasnt working after 12 hours so I was chatting to an online adviser yesterday morning who said it was now all sorted. I then received an email from Vodafone shortly after saying that there is a problem because the new sim wasnt ordered on my account? (but I did it in store and then with the online advisor through my account so this doesnt make any sense).

Anyway, I needed to complete the form online and get a code sent to my old phone, which I then entered online and it stated it should take 2-24 hours to activate the sim swap.

However, after 24 hours later my new sim in my new phone still isnt working, can anyone assist me with this at all?

Thank you

[Gemma]

@pk19771977 - I’m sorry to hear how long it’s taking to get your new SIM registered.

If it’s still not working, please send us your details by following the instructions in this private message.