Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Snimo]

Hi, Been trying those solutions and nothing is working, it's been 2 weeks plus. Can ou confirm if my router is on the whitelist cause having tried everything now I'm convinced it must be blocked My ip is 2.216.243.154. Help would be appreciated. Kind regards, Simon

[Retired-Simon]

Hi Snimo

I've checked the IP and it's definitely on the whitelist so this isn't whats causing your Sure Signal error.

If you could please try the following and post the results to this thread?

 Speedtest.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

And finally, your VSS serial number and we'll be able to investigate this further for you.

Thanks

Simon

[dave_aw1]

Hi, 

My SureSignal serial is 40120954025

My IP is 94.0.131.157

My speedtest/ping result is here: http://www.speedtest.net/result/1916778014.png

My TraceRt is:

C:\Ruby\bin>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 28 ms 23 ms 23 ms 5e0083be.bb.sky.com [94.0.131.190]
3 25 ms 23 ms 22 ms 10.245.176.17
4 54 ms 31 ms 30 ms te0-6-0-0.er11.thlon.ov.easynet.net [89.200.135.39]
5 47 ms 27 ms 30 ms LNDGW2.arcor-ip.net [195.66.224.124]
6 29 ms 25 ms 27 ms 85.205.116.6
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * ^C

Currently the box has no lights on it at all. Could you help please?

Thanks!

[DaveCD]

Hi dave_aw1

Thank you for your post, no lights at all is very peculiar as the minimum would be a solid power light, please can you check that the power cable is inserted correctly.

I have checked your serial number and can see that a connection was made recently, please can you advise that this is now working, if not please can you let me know what sequence of lights you now have is.

Many Thanks

DaveCD

eForum Team

[invisibleman82]

Hi, please sort mine out too...

94.5.132.166

Cheers,

Jamie

[Retired-Wayne]

Hi invisibleman82 and welcome to the eForum

Your IP is on our white list so can you give us a little bit more information as to the problems you are having and the things you have tried to resolve this?

Thanks

Wayne

[chappers75]

Please help mine wont connect  through my sky BB my routers IP address is 94.5.252.142

[chappers75]

My IP address is 94.5.252.142 and I just get a steady power light the other two just keep flashing and never go steady

[chappers75]

Hi I'm still unable to connect my SS. My broadband provider is SKY, My router is a Sagemcom F@ST2504n and my routers ip address is 94.5.252.142. I get a steady power light but the other lights only flash now and again they never remain steady. My SS serial number is 40120536293.

Please can you help me to get this resolved as I cant get a signal without standing by the window in my house.

[alistairmackie8]

I've been having problems with my SS for the last 2 weeks now. Initially the SS was taking up a lot of bandwidth, normally I get about 4Mbps but that would drop to about 1Mbps. This was when the phone was not in use, most of the calls would then be dropped or be bad quality. The result of this would be that the laptops in the house or using my phone's wifi would get a very slow data rate. But if I turned off the wifi on my phone and used 3G data through the SS it would be normal speed. It was like the SS was blocking off about 75% of the bandwidth for itself even when I wasn't using the phone (not calling, txt etc.)

After reseting the router (SKY BB, router D-Link 2640) the SS would work normally for about an hour then drop off. I've tried the troubleshooting guide and resetting the SS. Also I've tried opening the ports on the router for the SS using the guide. Now I only get a steady power light and the SS does not work at all.

Here are my details:

SS serial 40111327843

IP address: 176.25.121.106

Speed test: http://www.speedtest.net/result/1925759949.png

tracert result

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 42 ms 41 ms 42 ms b019797e.bb.sky.com [176.25.121.126]
3 39 ms 39 ms 39 ms 10.245.138.17
4 54 ms 46 ms 55 ms 89.200.131.191
5 50 ms 51 ms 49 ms LNDGW2.arcor-ip.net [195.66.224.124]
6 48 ms 49 ms 49 ms 85.205.116.6
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Cheers for any help

Alistair