Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Retired-George · Accepted solution]

Hi guys,

I've just had word back from our Sure Signal engineers that the new Sky IP ranges mentioned on the last page have now been added to our firewall whitelist.

Can anyone on Sky who was in that IP range please let me know if your Sure Signal is now working. You'll be able to check your IP address here. Please note that you may just need to reset your Sure Signal beforehand.

George

eForum Team

[fab]

Hi

My IP is 2.218.xx.xx I have reset my router and SS box a few times now and no luck!

(I hope this forum is better than the tech support on the phone, as the phone call was shocking and the person had no business being a tech support person reading off a script using no brain function what so ever)

[downhillbruiser]

hi i have just recieved my SS and i am with sky broadband and i cat get it to work. all thats happenin is the power light flashin! can anyone help please?

[Retired-BenJ]

Hi Fab

 Could you let me know the full IP address so I can compare it against the  new range thats been added?

Thanks
BenJ
eForum Team
 

[Nabs]

@downhillbruiser 

Check out the troubleshooting pages here that may well solve your problem.

If not sit tight and see if fab gets his working

[stealth666]

still not working for me.

my full ip is 2.218.116.2

[fab]

I am now at work I will have to post my full IP when home cannot not be taken by an Admin from my post stats?

cheers

[Retired-BenJ]

Hi Nabs

I was going to use this but I noticed you had mentioned your IP address was 2.218  however the eforum lists this as 83.244.228.214. which is different.

can you confirm this so I have the correct address?

Thanks
BenJ
eForum Team 

[kerryc1968]

My Ip Address is 2.218.195.244, still not working for me

[drooboy72]

I keep getting the SS flashing power light and ive tried the hard reset.

my IP is 2.219.22.105 which has worked in the past but not since i have re joined SKY 

My signal is awful without SS please help me

Thanks