Sky MER and SS

[johndoe1]

Recently took out an iPhone SIM only tariff with VF and at the same time ordered a SS box as I knew there was no VF 3G at home (only get Edge)

I should have read these forums before ordering really as my ISP is Sky and my D-LINK Sky router was changed over to MER the other week, which apparently wont work with the SS box?

Are VF working on this issue, considering Sky are in the process of changing over all their Broadband users from PPPoA to MER?

[Asmyth88216]

IP Address 90.208.148.83

[DaveCD]

@Asmyth88216 

That IP address is matched within our range.

Please follow the steps advised as above if you're facing these issues.

DaveCD

[stewbags]

http://www.speedtest.net/my-result/4396606727

a ping of 20ms with a jitter of 4ms

151.230.122.228

sn 42151107010

The traceroute instructions you provided are for pc, I have a mac, how would I do that with  a mac?

[stewbags]

worked out how to do traceroute.

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  skyrouter (192.168.0.1)  2.798 ms  8.629 ms  61.975 ms

2  * * *

3  0278093e.bb.sky.com (2.120.9.62)  17.460 ms  20.886 ms  16.207 ms

4  lndgw2.arcor-ip.net (195.66.224.124)  14.588 ms  129.912 ms  115.038 ms

5  85.205.0.86 (85.205.0.86)  14.399 ms  53.558 ms  21.706 ms

6  * * *

7  * * *

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23  * *

i stopped it there as it did not seem to be doing anything.....

[Retired-Laura]

Hi @stewbags

Looking at this, it’s not showing that the Vodafone Sure Signal serial number that you’ve given is registered?

Can you check that you’re provided the correct number and let us know what light sequence you’re seeing.

Cheers,

Laura

[stewbags]

that is the number on the box, 42151107010

I have a solid red light and a flashing first while light (the globe with the arrow going around it).

[Janebrownsord]

My SureSignal serial number is 40131965929. Red light is on but it has never - as far as I'm aware - connected successfully. It's on a new Sky Router and when I lent it to a friend some 18 months ago, I'm told it successfully connected but since then, it has been plugged in, but hasn't worked

Consequenly, as a homeworker who spends at least 40% of the day on the phone, I have to lean out of the window to get a decent signal and even then it's unpredictable.

It's very frustrating to say the least, especially when I'm on customer calls. It's a really poor advert for Vodafone

[Sukhi]

Hi @stewbags

The Sure Signal is still showing that is has not been registered. 

Please follow see how to register your Sure Signal for more info.

@Janebrownsord - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi