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19-02-2017 01:21 PM
19-02-2017 01:49 PM
Hi
If all Settings / drivers etc look to be ok and a soft reboot by turning the phone Off and On does not help then as a last resort creating a Back up , removing any Sd Card if applicable and then Factory Reset may help which removes any left over redundant files from the phone.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
20-02-2017 11:31 AM
If you aren't able to solve this, try a 3rd party file manager such as File Manager (CS) or ES File Manager. These can connect via wifi to a shared folder on your PC. There's a bit of setting-up do to, but it's a very satisfactory method.