Solid Red Light, Flashing white Internet light for over 24 hours

[Q84]

Guys,

I've just bought a SS v3, its been connected to my BT Home Hub 5 over night however the Internet light (2nd icon) keeps flashing slowly in white, with a solid Red light (1st icon).

I've reset the SS numerous times and also put port forwading to the IP of the SS on a number of ports (from a different forum), however no luck.

It has been registered and on my VF account online shows status as available.

Any thoughts?

[BandOfBrothers]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...



as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

If nothing helps in the above then perhaps talk with customer service on 191 or Live Chat as they maybe able to check its status. 

[Retired-EricChe]

@Q84

The lightseqence you've provided means the Sure Signal is still being configured.

So that we can take a look at why it's taking so long, please provide us with the following information;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.