Solid red light, no other lights

[TomCatchesides]

Hello,

I posted in this thread a couple of months ago:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Power-flashing-Internet-solid-oran...

Now, my Sure Signal has started displaying a new fault. The red light is solid, and no other lights are showing. This isn't covered in your helpful guide to the different error conditions:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Sure-Signal-Troubleshooting/td-p/13933...

Switching the Sure Signal off and then on again doesn't do anything, and it's been like this for a couple of days now.

What can I do to fix this?

With thanks in advance,

Tom

[Retired-Andy]

Hi Tom,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

[TomCatchesides]

Thanks for the reply, Andrew!

Speed test results:

Ping: 23ms

Download: 125.43 Mbps

Upload: 11.44 Mbps

Ping test:

Ping: 34 ms

Jitter: 4 ms

External IP: 82.45.125.144

Traceroute: 

 1  10.0.1.1 (10.0.1.1)  0.443 ms  0.187 ms  0.273 ms

 2  cpc1-hari12-2-0-gw.hari.cable.virginm.net (82.45.124.1)  8.834 ms  8.320 ms  8.871 ms

 3  hari-core-2b-ae6-716.network.virginmedia.net (81.96.17.225)  6.512 ms  8.150 ms  7.525 ms

 4  popl-bb-1b-ae8-0.network.virginmedia.net (81.96.16.205)  7.963 ms  8.188 ms  9.494 ms

 5  nrth-bb-1b-et-700-0.network.virginmedia.net (62.253.175.53)  21.542 ms

    nrth-bb-1b-et-010-0.network.virginmedia.net (62.253.175.57)  10.638 ms  8.514 ms

 6  tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18)  15.086 ms  14.123 ms  12.734 ms

 7  ldngw1.arcor-ip.net (195.66.224.209)  32.040 ms  33.129 ms  35.112 ms

 8  85.205.116.2 (85.205.116.2)  32.460 ms  29.191 ms  28.121 ms

 9  *

Sure Signal serial number: 40131131431

[Retired-Kay]

Hi TomCatchesides, 

Thanks for supplying this information, everything looks fine. 

I've done a resync for you, please do a reset to complete this process; 

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let us know how you get on, 

Kay

[TomCatchesides]

Thanks for the reply, Kay. After 30 seconds, the interet light (circle surrounded by an arrow) started pulsing: that's been going on for about 10 minutes now.

[Ben_H · Accepted solution]

Hi folks,

TomCatchsides - Is everything working OK now? It can take up to an hour to come back online fully. 

Frazer - Your unit failed to download an update back in September which is why you're seeing this. I've manually pushed the update out to you so could you do a reset to complete the action? Remember to give it an hour or so to come back online. 

Cheers, Ben

[TomCatchesides]

Thanks for the update, Ben: yes, the Sure Signal came back to life after a while. I'm not sure when, because I left it after about half an hour.

Thanks again,

Tom

[mrfrazer]

Hi Ben,

Thank you for your response, sure signal appears to be working again. Thank you.

Frazer

[cathready]

Hi,

I am having the same problems, results are as follows:

Speed test results:

Ping: 40ms

Download:  6.25 Mbps

Upload:   0.35 Mbps

Ping test:

Ping: 45 ms

Jitter: 4 ms

External IP: 81.152.45.158

Serial number: 41113715605

Please help!

Thanks

[Retired-Kay]

Hi cathready, 

I've done a resync for you, please do a reset to complete the process; 

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let us know how you get on. 

Kay