Spamer has my details + I cannot access my account u keep sending PIN to wrong number ++++

[Paul42]

I have received a email with my details pretending to be from a credit agency.

I cannot aceess my account u keep sending a pin to a unkniown number.

U opened up a direct debit without my permission

-Told on phone it was just for a credit check and bingo u set up a dd!

When I need a new smaller sim u told me it was free and would arrive via currier.

-U put it in the post & charged me £2.50.

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[Colleen]

@Paul42 I'm sorry to hear a resolution wasn't reached. Can you please confirm you got in touch with us via email?

If you'd prefer to continue communications via email, our team will be happy to arrange this. We can see what other options and further help is available if you'd like to email us again? 

[Paul42]

I contacted YOU and you say you won't talk????????????????????????????????????????????????????

[Paul42]

Why can I not access my account.

Why is money pooring out of my account into Spotify???

And what about the rest....

[Paul42]

Oh and a new one, why have you started sending me texts about a £20 monthly bill?

What's it for?

It says look at my account to find out but I cann't access my account...

[Becca_P]

@Paul42

We'll be happy to look into this for you. 

As @Colleen previously said, you're able to email us using the thread you've already contacted us on. We'll then be able to look into any queries you have. 

[hrym]

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@Paul42 wrote:

I contacted YOU and you say you won't talk????????????????????????????????????????????????????

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If the team said they can't talk to you, it sounds as though you weren't able to answer the security questions.   Even if someone else has changed your info, there should be enough history to be able to go back before that.  I feel your pain, though.  DVLA once told me I'd got my own DOB wrong!