Still No Resolution to Account Issues!

[LazyGirlUK]

Vodafone, I am appealing to you once again to deal with the issues with my partner's account issue

I have once again, blogged the issues and this time have other complaints from plenty of other customers, new and like my partner, old. Most are suggesting closing their accounts, which is clearly not something you want to happen.

I have responded twice on twitter and via the link sent by one of your staff on my previous blog post, and have had no response. Its all well and good making out that you care on the comments on a blog with 25k reach, but actually follow through on your promise to sort the problem.

You are in clear breach of the Goods And Service Act of the UK. I will not hestitate to contact the Ombudsman if this is not dealt with promptly, I am sick of having to chase you.

Heres my post with links to previous posts regards this ongoing issue 

[LazyGirlUK]

I have once again followed the link and sent a mesage, I have attached the screen I then get which is what has shown each time before. 

[drey_p]

Have you received an automated email reply? If not, have you checked your spam folders?

[LazyGirlUK]

Done that. Still no email.

Its getting ridiculous now.

I would suggest Vodafone can email me at ##~## 

Moderator note: Personal email address deleted, please refer to our Community Guidelines. 

[LazyGirlUK]

And I have STILL not got an email to my inbox acknowledging receipt. 

Now what?

[AnnS]

Hi @LazyGirlUK

If you have not received an automated reply starting with a #, you are not replying correctly.

The routing code to the team  (EFT...) has to be put in the subject heading box by itself without any spaces in between.

You need to sent the secure email again following the instructions very carefully or it will only bounce back.

[LazyGirlUK]

Which is exactly what I have done, several times now. 

It goes through to the form, which I fill out, carefully

It then comes up with the confirmation which I screen grabbed and posted above.

[LazyGirlUK]

I have yet again tried using the form via the link sent weeks ago. This is an utter farce. You wont allow me to put my email address on this message board, you've refused to message me on here privately and gain my partners customer number.

What exactly can we do at this point?

We have tried phoning customer services and get nowhere. Not only do they barely speak English, they mutter incomprehensibly. 

I DEMAND at this point that someone contacts me via a method where we can actually exchange details. This is possibly the most disgusting customer service I have ever encountered. Vodafone you have committed Fraud. You knowingly mis-sold the chip at point of original sale. You then mis-sold again when my partner wanted to cease being a customer and keep his number- a number he has had since before you were called Vodafone in fact.

I give you 2 working days before the weekend, and should this not be resolved, I will have no further choice but to engage with the Ombudsman, and I believe they will take a very dim view of your practises.

[Retired-Viki_R]

Hi @LazyGirlUK

Have you tried submitting the form using a different device and less characters? Sometimes using too many characters can prevent the form from going through correctly.

You need only give a very brief description of the issue as they will contact you for more information.

Thanks,

Viki