Strange Data Usage

[JR55]

I took out a 50gb/month mobile broadband contract a week ago expecting a low level of data usage.  After just a week we have used over 9gb of data and wonder how this can have happened as we don't use catch up TV, netflix or anything like that.  Interrogation of our BT router shows we were using about 10gb/month via BT.  I have looked at the bundle usage and can see 7 instances where around 960mb of data has been used - sometimes when we have been out/in bed!  This looks very odd to me!  I have seen a big thread on here about this - was it ever resolved what was causing this data usage?  Was it a Vodafone equipment/billing issue?  I have successfully applied the data cap so at least I wont rack up a charge for out of bundle usage.  Anyone got an answer to this usage??  Cheers,  John

[ditto73]

Thanks for info John - I'd planned to use a Win 10 laptop and my desktop with the dongle - there's obviously a conflict with win 10. be nice if VF could look into this or at least warn buyers not to use it with Win10 or maybe even other "Windows" software?? - Have a friend with one who streams Sd content and he reckons it uses half a gig an hour - which is fine! -  Regards - Phil

[Tash]

Hi @ditto73, we appreciate your feedback with this.

The tips provided by @Gemma and @Jenny are what we recommend when reducing and monitoring data usage :smileyhappy: We also advise customers to keep track of their usage through the My Vodafone app or online.

[ditto73]

Hi Natasha - thanks for reply - have got the "my vodafone" on my computer. It's not the monitoring that i want - it's for someone at VF to accept there's a problem - this 990.03 MB dump and similar amounts  isn't normal - it's been going on since at least january. If VF could just say - we've looked into this and found it's xxxx - maybe faulty dongle - confict with windows - billing error or whatever. I'd love to have another dongle but couldn't risk it - the hassle of speaking to a non empowered  and disinterested VF employee was terribly frustrating. The Pc world/currys tech bloke knew  and understood straight away that it wasn't right and had no option but to cancel  my contract with VF after nearly an hour with aforementioned operative. - Regards - Phil

[Tash]

@ditto73 @JR55 I've taken closer look into this and can see that there is an option to limit the amount of data that the Windows 10 laptop can use.

To do this, you'd need to set up what's called a 'metered connection'. This helps you to control and reduce your data usage, and will prevent any significant updates and apps to automatically download.

If you'd like to add this, you can find this option when completing the following steps:

• Go to 'Start'.
• Select 'Settings', then 'Network & Internet'.
• Go to 'Wi-Fi' . Then, depending on the update that you have, select 'Advanced Options' or your connection name.
• Switch the 'Set as metered connection' toggle on.

[ditto73]

Hi Natasha - was 1st thing i did after the dumps - not sure it's win 10's fault - needs Vf to thoroughly look into any conflict !! - Regards - Phil

[Carly]

@ditto73

This doesn't seem like a conflict with ourselves and Windows 10. 

It may be worth approaching the software provider for more information on this. They may be able to shed some light on the issue.

[Tash]

@JR55 @ditto73 So we can take a closer look into this, I've sent you a private message with details to contact our team directly. Once we receive your details, we'll be able to investigate further.