Sure SIgnal V3 Stopped Working at the Weekend

[abeehoo]

Hi,

I have the SS V3 and it stopped working at the weekend, we now have the following lights

I have tried checking your troubleshooting guide but all of the links on the images fail, so think you have an issue with your guide.

Thanks

Andrew

[Retired-Wayne]

@abeehoo

The issue you’re experiencing:

What light sequence you're seeing:

Your speed test results from here.

Your external IP address from here.

Your Sure Signal serial number:

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

[abeehoo]

Hi Way, 

Our SS V3 seems to have stopped connecting and we have no signal on our phones.  

The SS has the following lights

Our Speed Test Resuts are

IP Details are

Your IP Address is
154.57.242.64

Your IPV6 Address is
::ffff:9a39:f240

Serial #

40133839817

Trace Route

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 5 ms zyxel.com [192.168.1.254]
2 15 ms 14 ms 16 ms rsvd-ifnl-temp-net-78.235.208.62.in-addr.arpa [62.208.235.78]
3 45 ms 23 ms 19 ms ge-2-0-0-xcr1.lsw.cw.net [194.112.69.129]
4 21 ms 23 ms 21 ms ae12-xcr1.lns.cw.net [195.2.28.26]
5 * * * Request timed out.
6 * * * Request timed out.
7 * *

Thanks

Andrew

[Jenny]

@abeehoo - Your IP address isn’t on the whitelist, so I’ve requested for it to be added.

This may take up to 48 hours.

[abeehoo]

Thanks for the response

[Jenny · Accepted solution]

@abeehoo – Update:

In order for the Sure Signal to work, you need to have a UK registered IP address which yours isn’t.

You’ll need to contact your ISP to discuss this further.

[abeehoo]

Hi Jenny thanks for the update, I am waiting for my ISP to resolve this.  Apparently this is a common problem people are having with SeeTheLight as it also impacts connection to some websites and services like SkyGo.  I will provide a new UK IP once I have one.

Thanks

Andrew

[abeehoo]

Hi Jenny,

My ISP has now resolved this, apparently they have a new range of IP's which in some cases are still showing as non UK. I am now on one of their other ranges and the Sure SIgnal is now working again.

Thanks

Andrew

[Retired-Wayne]

@abeehoo

That’s great news. Thanks for letting us know.

[kingus]

My suresignal has also stopped working this weekend, with the 2 amber lights as described earlier in this thread.

Public IP address is 109.156.218.140

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 5 ms 5 ms 5 ms 217.41.216.125
5 8 ms 6 ms 7 ms 212.140.235.54
6 8 ms 8 ms 7 ms 31.55.164.149
7 10 ms 9 ms 6 ms 31.55.164.107
8 6 ms 6 ms 5 ms 109.159.248.71
9 12 ms 12 ms 13 ms core1-te0-15-0-16.ealing.ukcore.bt.net [109.159.
248.44]
10 14 ms 9 ms 11 ms peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
54.98]
11 14 ms 11 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124]
12 12 ms 14 ms 13 ms 85.205.0.86
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.