Sure SIgnal v3 solid Red light - v2 works fine

[dranson]

Hi - I have a Sure Signal v2 & v3 and the v3 has stopped working.  It has always been a bit iffy needing daily power-cycles to work but for the past week it doesn't seem to come back online after a power-reset or pressing the reset-button for 30 seconds.  My v2 unit stopped working at the same time but a power-cycle cured that and it has been working fine every since ....  v2 units seem to  be a lot more stable I should have got a second-hand one off ebay

All I get is the red power light on solidy.  No other lights flash or show anything

Serial No.40132337201

Upload : 10.01 Mbps
Download : 42.01 Mbps
PingTest Packet Loss 0%, Ping 24ms, Jitter 1ms
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    85 ms    98 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    23 ms    25 ms    22 ms  lo0-central10.pcl-ag02.plus.net [195.166.128.183]
  3    22 ms    22 ms    22 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.166]
  4    23 ms    22 ms    22 ms  xe-10-1-0.pcl-cr02.plus.net [212.159.0.198]
  5    43 ms    22 ms    37 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6    23 ms    22 ms    22 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  7    27 ms    26 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    24 ms    24 ms    23 ms  85.205.116.14
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *     ^C

Can you please take a look and see if you can do anything.  The v2 unit works fine and they share the same broadband connection so I think the bandwidth should be ok.

Thanks

[Ben_H]

Hi dranson,

Thanks for posting your details. If two units are on the same connection it can cause bandwidth issues. However I can see you've got good speeds so it shouldn't cause a problem here.

The 40132337201 Sure Signal hasn't connected with our servers since the 19th November. I've pushed a manual synchronisation through. Can you fully reset the unit to complete the process and post back to let me know it's up and running again?

Cheers, Ben

[dranson]

Hi I have pressed the reset button for 30+ seconds but nothing seems to happen. The red power light just stays on steady.  I've also subsequently power-cycled the unit but it still doesn't do anything.   All I get is the red power light permanently on. No other lights flash or do anything.

Now sure what the next steps are now.

[Sukhi]

Hi dranson

It does sound like it may be faulty, in which case the next step would be a repair. 

Thanks

Sukhi