Sure Signal 1 - firmware update push needed?

[bernardw]

I have a Sure Signal 1 which (like several others it seems) is showing all the right lights, but is not offering any signal to the phones registered with it.  I've tried the 'factory reset', but nothing has changed.

Others seem to have found that a manual firmware update push is needed, so can someone please arrange one for me too? (The VSS and router are left on 24x7n already.)

Serial #: 21197070945

Nothing on my broadband/router has changed from when it was all working a couple of days ago, but just in case here's the diagnostics:

Connection IP address - 80.229.150.193

Speedtest results - ping = 47ms, download = 6.15Mbps, upload = 0.34Mbps

Trace route output:

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1    5 ms    5 ms    4 ms   194.10.28.1
2   39 ms  45 ms  49 ms   lo0-central10.pcl-ag02.plus.net [195.166.128.183]
3   40 ms  39 ms  38 ms   link-a-central10.pcl-gw01.plus.net [212.159.2.164]
4   42 ms  38 ms  40 ms   xe-10-1-0.pcl-cr01.plus.net [212.159.0.196]
5   38 ms  39 ms  38 ms   xe-11-2-0.edge3.London2.Level3.net [212.187.201.213]
6   58 ms  47 ms  47 ms   ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
7  122 ms  75 ms  46 ms   ae-81-81.csw3.Paris1.Level3.net [4.69.161.86]
8    46 ms  45 ms  45 ms   ae-3-80.edge5.Paris1.Level3.net [4.69.168.136]
9    54 ms  55 ms  59 ms   CABLE-WIREL.edge5.Paris1.Level3.net [212.73.200.42]
10  52 ms  49 ms  48 ms   195.2.9.193
11     *         *         *          Request timed out.
...
30     *         *         *          Request timed out.

Trace complete.

Thanks in advance!

[Sukhi]

Hi bernardw

I've requested that the new software update is pushed out to your Sure Signal.

As always, keep it switched on.

Thanks

Sukhi

[bernardw]

Thanks Sukhi - as ever, the assistance from your team is much appreciated.

[Fenboy]

I'm having exactly the same problem with my V1 SN: 21221974088.

Is that all you need to force an update? (I have tried de-registering/ re-registering it, reseting it via button etc and still not working).

EDIT: The 1st, 2nd and 4th lights are solid and tracert times out as per above)

Many thanks,

Matt

[Retired-Ian_]

Hi guys,

bernardw - Thanks for that. It's appreciated.

Fenboy - I've requested a software update for you. 

Please keep the Sure Signal switched on over the next 24 hours and don't reset it.

Many thanks

Ian

[Fenboy]

Thanks Ian,

I created new post in case this did not get seen so, you can delete it if you like!

Cheers

[bernardw · Accepted solution]

My Sure Signal is now back in good health - thanks again guys.  I'll set the status to problem solved.

[LeeJS]

Hi Fenboy,

I can see that Jenny has replied to you here.

bernardw,

Thanks for letting us know that things are sorted for you.

Lee

[Adharc]

Can I request a firmware update?

My sure signal is showing only the first light, it's v1 SN: 21818942407

Thanks.

[Retired-Laura]

Hi @Adgarc

Welcome to the eForum.

I can confirm that the Vodafone Sure Signal is on the latest Firmware.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura