cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure Signal 1 - firmware update push needed?

bernardw
4: Newbie

I have a Sure Signal 1 which (like several others it seems) is showing all the right lights, but is not offering any signal to the phones registered with it.  I've tried the 'factory reset', but nothing has changed.

 

Others seem to have found that a manual firmware update push is needed, so can someone please arrange one for me too? (The VSS and router are left on 24x7n already.)

 

Serial #: 21197070945

 

Nothing on my broadband/router has changed from when it was all working a couple of days ago, but just in case here's the diagnostics:

 

Connection IP address - 80.229.150.193

 

Speedtest results - ping = 47ms, download = 6.15Mbps, upload = 0.34Mbps

 

Trace route output:

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1    5 ms    5 ms    4 ms   194.10.28.1
2   39 ms  45 ms  49 ms   lo0-central10.pcl-ag02.plus.net [195.166.128.183]
3   40 ms  39 ms  38 ms   link-a-central10.pcl-gw01.plus.net [212.159.2.164]
4   42 ms  38 ms  40 ms   xe-10-1-0.pcl-cr01.plus.net [212.159.0.196]
5   38 ms  39 ms  38 ms   xe-11-2-0.edge3.London2.Level3.net [212.187.201.213]
6   58 ms  47 ms  47 ms   ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
7  122 ms  75 ms  46 ms   ae-81-81.csw3.Paris1.Level3.net [4.69.161.86]
8    46 ms  45 ms  45 ms   ae-3-80.edge5.Paris1.Level3.net [4.69.168.136]
9    54 ms  55 ms  59 ms   CABLE-WIREL.edge5.Paris1.Level3.net [212.73.200.42]
10  52 ms  49 ms  48 ms   195.2.9.193
11     *         *         *          Request timed out.
...
30     *         *         *          Request timed out.

Trace complete.

 

Thanks in advance!

 

 

 

1 ACCEPTED SOLUTION

My Sure Signal is now back in good health - thanks again guys.  I'll set the status to problem solved.

View solution in original position

48 REPLIES 48

Amanda    Not sure what you mean by 'ticked'....ticked  where?

Hi @jhopkins 

 

If you’re unable to locate your IPSEC settings in your router, your service provider BT will be able to help you with this.

 

Thanks,

 

Sarah

Sarah,    I contacted BT but they said that as my router is a NetGear they were unable to help.I assume that I will have to contact someone in the US  as it is an American product. It is beginning to look as though my monthly tariff payment is the cheap part of getting a mobile phone signal.

Sarah,  I have managed  to contact Netgear but they say that as the router  was purchased  more than 90 days ago, they are unable to give any customer  support. Back to you !

Sarah,

 

I have manged  to find some  stuff specifically  about Netgear routers and Suresignal devices  on the Netgear website. It says....and I quote.....

 

"In the GUI of the NETGEAR router, create a  DHCP reservation for the IP address of the Vodafone Sure Signal Gateway in the LAN Reservation Table"

 

Before  I proceed, I will need  you to tell me what the following are.....GUI, DHCP, IP, LAN. I would also like to repeat  my comments  from an earlier post , which is that this  seems  way beyond  the technological skills  of an ordinary member of the general public and, again.  what are all the  engineers  for if not to deal with things like this?!!

@jhopkins...

 

GUI - graphical user interface: basically either the standalone application, or (in most cases) the web page presented by the router for its administration.  If you haven't changed your network settings from the default, this is likely to be at the address 192.168.1.1 on your local network.  I hope you've changed the password from the default as the factory one is easily found on the web and you'll be exposed to the possibility of someone hacking your network, opening you up to all sorts of identity theft oppportunities

 

IP - Internet Protocol: part of the mechanism by which all the devices attached on your network are identified and can talk to each other.  IP uses 'addresses' for each device and interface (some dvices have more than one interface).  The address I gave above for your router is an IP address

 

DHCP: a way for your router to dynamically (i.e. on request from another device) allocate addresses within a valid range so that they can all talk to eachother.  There are rules about what addresses can "see" eachother without some kind of intermediary.  Your router does exactly that when you access the external 'web'.  You can Google what DHCP stands for, but it probably won't help beyond this description.

 

LAN - Local Area Network: your (hopefully) private home network up to and including your 'inward facing' side of your router.

 

Anyway, to the real point, with my SureSignal 1 I have never had to 'open' any ports, alter any other settings on the router or intervene in any shape or form to get it to connect via any of my routers (and I'm on at least my 4th, of 3 different brands - including Netgear).  I have just plugged it in, connected it to my home network (via a 'home plug' network at the moment as it happens) and it has just worked.  The v3 I had needed more intervention - and didn't like my (rural) broadband speed anyway, so it never connected and got returned.

 

So before you go in to your router and start to change anything that you may or may not understand, what *exactly* is the problem you're seeing?  When you power up your SureSignal 1 and connect it to your network, do you see the green lights start to flash in different orders?  When you've left it for about an hour or so, what lights are on?

 

By the way, if you have an Apple iOS device I can recommend an app called "Fing" which will detect all the devices on your network and tell you a bit of information about each device.  On my network it shows my SureSignal to be SAGEM (the maker of some of the innards of the SureSignal), so I can see a) that it has an IP address allocated by the router and b) that the router hasn't got confused and allocated two devices to the same address.

bernardw

 

  Thanks very much for your  reply  and  explanations...I think I followed them !

Like you, I had a  V1  for  a number of years and it died.....eventually  it would  only  repeat  what seemed to be random  arrangements of flashing green lights for days on end. So I bought a V3 and fell foul of its inability  to get beyond  the 'trying to connect' stage...I was variously  told to open ports,  get a  faster ( i.e. urban)  internet connection, get BT to sort it out for me ( theydidn't like that at all!), get firmware updates ( nobody seemed  to realise that you need to be connected  to get that!) etc.etc. So it went back for a refund and I am now  entering  my third month with no mobile signal  unless I  jump in my car and start driving. I am unclear  what advantage  the V3 has over the old V1 given that it doesn't work...but I'm probably  being slow.........

Hi Laura,

 

The lights I have up are the power light and the light next to it. 

 

We have 3 numbers registered to our sure signal, only 1 number recieves no signal, the other 2 are working normally.

 

Thanks

 

Chris

Also the Internet protocol security is enabled on my router, is it not enabled on all routers?

 

Like I said I am only having the issue with 1 phone number - this number used to recieve signal from the sure signal but not anymore - I have tried the sim in a few phones that I know work with sure signal.

 

Thanks in advance!

 

Chris