Sure Signal 1 not working after changing broadband provider and IP address

[BKGW]

Can anyone help please?

We changed broadband provider and as a consequence our IP address has changed.  Since then light one is on but nothing happens.  The server can see the unit and occasionally the 4th box with a tick flashes. 

Called Vodafone helpline to be told initially that the registration is being rejected.  They took details and advised that they would resynchronise and that the unit would be operative within 15 minutes.  I am still no further forward having waited 4 hours.

Any suggestions would be gratefully received

John

[Retired-Matt_B]

Hi BKGW,

Indeed it will be. I've had confirmation that it's been whitelisted.

Thanks,

Matt B