Sure Signal (2?) issues

[strover]

Hi eForum team
5 years ago you kindly arranged a sure signal device for me when the Vodafone signal within my flat went from strong to unusable. It seems that the sure signal has now died as it no longer gives a 3G signal despite trying all the troubleshooting tips found here. I'm back to square one of barely getting a bar of signal at my home address. Help?

Thanks in hope

[strover]

Hi Sukhi

I replied Sunday morning, apologies it wasn't received - I have just re-sent the details you've asked for.

Thanks alot

Paul

[Ben_H]

Hi Paul,

Thanks for sending. I can see the reply hit our inbox yesterday, so we'll be in touch in under 48 hours.

Cheers, Ben

[strover]

Hi Ben_H

48 hours has passed since the acknowledgement, but nothing received - did a reply get sent?

Thanks

Paul

[Retired-Matt_B]

Hi Paul,

I can see that we've now responded to your last email.

Thanks,

Matt B

[strover]

Hi Ben_H or Sukhi (as you seem most willing to help)

I had a reply with 72 (not 48) hours of acknowledgement. However the week it's taken from first email through verification to getting an answer has actually not given me any assistance.

Ben_H said:- "So we can access your account and discuss options..."

Sukhi said:- "... so that we can help further"

but in the email response from your colleague this morning,

Johnson Samuel said:- "I would request you to purchase the Vodafone Sure Signal box from our website" and "I trust the above information helps"

No options discussed and no help given!

I can only assume that he hasn't read the thread above, and/or that this was just a tactic to take the conversation away from public view.

[Jenny]

Hi strover,

As above, we can arrange for the Sure Signal to be repaired if it’s in warrantly.

As you’ve been advised to buy a new one, I assume yours is now out of warranty.

If you need us to look into this further, please reply to the last email we sent.

Thanks,

Jenny

[strover]

Hi Jenny

The point is, that I was told above that we would be able to discuss the options and I would receive assistance - yet all that has happened is I've been told the unit is out of warranty - something which was established previously over a week ago when I supplied the serial number!

So where are the options and assistance?

Please remember that this all comes back to the fact the the Sure Signal device was provided to counteract the loss of signal in my home, so I am now back at that stage. 2 vodafone contracts affected and huge inconvenience caused.

[Gemma]

Hi strover,

The options we’ve available would be to buy a new Sure Signal from here.

Alternatively, we can arrange to send your Sure Signal for a chargeable repair.

If you’d like us to arrange this, please reply to the last email.

Thanks,

Gemma