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24-02-2016 08:07 PM
Hi team,
I followed the SS3 troubleshooting guide for a solid yellow in use light and flashing power. I also waited 48 hours after my address was updated (I moved and brought SS with me, but new internet provider) and still having this error.
Toinght I've assigned my SS3 an IP address & done port forwarding - it now appears to be cycling. I have a solid red power light with a flashing white internet light, then a flashing powerlight with solid yellow In Service & In use lights. Then the power light goes solid with no other lights, and then cycles again.
Information as follows:
Download speed: 9mb/s (fibre upgrade coming this weekend)
Upload speed: 2.12mb/s
Ping: 34ms
Jitter: 13ms
Traceroute:
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Thomas>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 15 ms 10 ms 9 ms ip-89-200-132-110.ov.easynet.net [89.200.132.110]
4 10 ms 11 ms 10 ms ldngw1.arcor-ip.net [195.66.224.209]
5 31 ms 31 ms 34 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
Thanks in advance for any assistance you can give 🙂
25-02-2016 04:52 PM
Welcome to the eForum @alisonmp
So I can check on this for you, can you let me know the Sure Signal serial number?
26-02-2016 05:12 PM