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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73730 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203312 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Suresignal steady power light and flashing internet light, no other lights

Dear Vodafone, Please could you take a look at VSS serial no. 4013349424? It has not been able to connect. All ports are now open correctly on the BT Home Hub 3 but I just get a flashing internet light on the VSS. Speed test results – download 6.99Mb...

kateb17 by 2: Seeker
  • 10268 Views
  • 3 replies
  • 0 thanks

Xperia z not connecting to sure signal 3

hi guys any help with getting my xperia z to connect to my syre signsl 3, its registered to connect, i had a text saying it can connect but no luck, my i phone 5 is connected ok thanks

kevvie by 2: Seeker
  • 10809 Views
  • 1 replies
  • 0 thanks

Sure SIgnal v3 solid Red light - v2 works fine

Hi - I have a Sure Signal v2 & v3 and the v3 has stopped working.  It has always been a bit iffy needing daily power-cycles to work but for the past week it doesn't seem to come back online after a power-reset or pressing the reset-button for 30 seco...

dranson by 2: Seeker
  • 10566 Views
  • 3 replies
  • 0 thanks

Red light only on Sure Signal v3

Helo, I'm getting fed up now with this sure signal box. Itworked for a fewdays then stopped.  Now its constantly on the redlight. Tried all the troubleshooting butno joy. Please help. Details you require...... IP Address 90.208.239.225Speedtest: 10.7...

Resolved! Sure Signal iPhone5 tried it all

Hi guys and gals Sure Signal mk1, new iPhone5, worked for a couple of days, then stopped working. I've tried all of the possible fixes described in many posts, but I have no other users to change ownership (sad isn't it, but the vodafone signal is so...

Correct lights on but not picking up 3G signal

Hi.I'v got 1,2,4 lights on on VSS v1 but no 3g.Was working perfectly until yesterday and suddenly stopped working.Troubleshooting  did not help. That is my second VSS with the same problem. Could you help, please.Serial: 21196829960... Results: http:...

hzs0lt by 2: Seeker
  • 10530 Views
  • 1 replies
  • 0 thanks

Sure Signal version 3 - Random Reboots

Hi, My sure Signal works fine and then randomly reboots during about 30% of calls. Whilst rebooting, the power light flashes which doesn't match any of the light sequences shown on the troubleshooting page. I have undertaken diags which are in my oth...

RE sync please

Hi, I had no reply to earlier posting so I called tech help on 191. He informed me of the port settings on the Home hub 3 which I have now done and reset using the button on the bottom of the SS. Can you please resync SN: 40131963437 Thanks  Mark

mark990 by 4: Newbie
  • 10957 Views
  • 3 replies
  • 0 thanks

Sure signal problem

Hi, My plug in sure signal keeps crashing during phone calls on my iPhone 5 and rebooting with the red light flashing and the first internet light solid (red or orange?) I have the info below which you need to make a diagnosis: Speed test: Ping 31ms ...

Motomot by 2: Seeker
  • 10867 Views
  • 1 replies
  • 0 thanks

SureSignal since transfer from contract to payg

Hi, In the last few days my number has transfered from contract to PAYG.  I have now started using the newly supplied PAYG sim but sign seem very poor now. I tried to log into my online account but this is no longer available since the transfer to PA...

cjhawker by 2: Seeker
  • 11909 Views
  • 8 replies
  • 0 thanks
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