Sure Signal 3 - Stopped working

[mark1234567]

Hi,

Have been using a Sure signal 3 since last August. This has initially been great and enabled me to run mobile phones form home where before I was unable to get signal.

However since the start of January this year the signal has been getting weaker till we are recieving no signal through this.

Sure signal box red on button is flahing on and off. The fourth icon (phone in use) is permanently amber.Occasionally the internet light comes on in amber.

Download speed 5.37m

Upload speed 0.49m

Ping 95.13

IP address 86.25.11.42

Sure box serial no 42142811266

Trace mode

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\mark>
C:\Users\mark>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\mark>
C:\Users\mark>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\mark>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 349 ms 344 ms 364 ms oxfd-bam-1.network.virginmedia.net [194.145.148
252]
3 446 ms 463 ms 467 ms oxfd-core-2a-xe-1111-2.network.virginmedia.net
82.0.242.237]
4 548 ms 562 ms 595 ms brhm-bb-1c-ae4-0.network.virginmedia.net [213.1
6.244.65]
5 * * * Request timed out.
6 530 ms 569 ms 585 ms 195.66.224.124
7 382 ms 421 ms 445 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\mark>

Please may you also send a copy of reply to my e mail address.

Mant thanks,

Mark

[Retired-Matt_B]

Hi @mark1234567,

Please ensure IPSEC is switched on inside your router settings.

After this, please reset the Sure Signal, as per the instructions below:

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

 Thanks,

Matt

[mark1234567]

Matt,

Thanks for your reply. 

Any suggestions as how I can check if my IPSEC settings are unblocked?

I am currently using a Netgear DGN2000 router.

Unfortunately, Virgin (my interne provider), Netgear and Vodafone are all saying "Its not their problem" (or words to that effect) and informing me that I need to conact another of these parties. Have spent loads of time over past two weeks on Premium rate Customer support lines and no one is taking responsibility for sorting this problem out.

Reading the other entires on this and other sits this is not an isolated problem!

Any help you can give in sorting this problem out would be appreciated, as with no Sure signal in our house it negates me cancelling 4 phone contracts with other network providers.

Mark

[Retired-Rodney]

Hi @mark1234567,

You can check your IPSEC setting via contacting your Internet service provider (ISP).

Whilst contacting your ISP, please ensure the following ports are open; 

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Rodney