Sure Signal 3 connecting to BT home hub 5

[SueLilley]

Hi need help but in plain English.

i have been using a sure signal 3 with a BT hub 5 all was working well until a few days ago when sure signal device was showing not connecting to Internet properly.

after several conversation with on line help and a couple of sessions with BT I went a brought a new sure signal 3 to only find I am still getting the same problem.

i have flashing red light and light 2 is orange and light 4 is orange both static.

i am at my wits end as all the things I've seen on problems are very technical.

bt kindly sent me a link to BT expert but you have to pay a 3 math subscription!

any help would be appreciated

Sue

[BandOfBrothers]

Hello.



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...



as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

In the above troubleshooting guide is an Issue Not Listed option where it explains how to run a traceroute and paste it back here so a member of the Vodafone Tech Team can take a look. 

Also link to Sure signal FAQs.

[SueLilley]

Thanks have been through these items.

it now flashes from red static to white flashing and then to red flashing and light 2 and 4 orange and static.

new sure signal box is going back to the shop me thinks 😡

[Retired-Charles]

@SueLilley - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[SueLilley]

Thank you for your help

Speed test = download 50.31 upload 9.20

ping = 37

ip address 86.157.190.96

Sure signal serial number = 42163163803

traceroute to follow

[SueLilley]

Tracing route to 212.183.133.177 over a maximum of 30 hops

1. 5 ms    2 ms    2 ms BThomehub.home. [192.168.1.254]

2. *.            *.          *.     Reques timed out

3.  *.           *.           *.    Request timed out

4. 10 ms. 11 ms. 11 ms. 31.55.186.184

5. 10 ms. 20 ms. 14 ms core4-hu0-6-0-1.faraday.ukcore.bt.net [195.99.127.200]

6. 12 ms. 13 ms. 12 ms peer1-xe-10-1.faraday.ukcore.bt.net. [213.121.193.197]

7. 11 ms. 32 ms. 12 ms 166-49-211-228.eu.bt.net [166.49.211.228]

8. 11 ms. 12 ms. 11 ms. 166-49-211-254.eu.bt.net [166.49.211.254]

9 to 30 read

     *.          *.          *.         Request timed out.

had to type out 

once again appreciate your help

[Rahim]

@SueLilley I can see that your Vodafone Sure Signal made contact with our server on 25 September 2016 at 11.03pm. 

Please let us know if you're still having issues.

[SueLilley]

Hi

yes sorry should have let you know. It took a week but it connected evening of 25th September. Thought maybe some one had done something your end. So fingers crossed its holding steady.

thanks for the help of the forum. Will contact you again if there are any issues.