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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74281 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229949 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204351 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sue Signal V1

Hi Tech Support, Followed threads to help solve this when SSV1 suddenly stopped giving a 3G on our 2 phones and struggling to get any signal at all.Light 1 on permanently Light 2 intermittently. By on/off button link- green on permanently and orange ...

J_D_ by 2: Seeker
  • 21906 Views
  • 3 replies
  • 0 thanks

Sure signal stopped working

Was working up untill 3 - 4 days ago. Ip - 62.255.122.127on 100megserial number - 40111635096 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]over a maximum of 30 hops:1 1 ms 1 ms 1 ms routerlogin.net [192.168.0.1]2 11 ms 9 ms 12 ms cpc...

judgey2k by 3: Seeker
  • 21019 Views
  • 2 replies
  • 0 thanks

Stopped Working

Hi Tech Team, Please could you take a look at my unit, serial: 21227753346. It's the old version one unit, I'm only getting a flashing power light, I've tried deregistering/reregistering and a reset. I have also tried it on another internet connectio...

Sure signal stopped working

Hello, my sure signal V2 box has stopped working suddenly.It has been working well for the last 12 months with the odd day off when it seems as though there have been updates.  A simple reset and reboot normally resolves the issue. I have had the box...

An alternative Reset method when you have no 3G signal

This has worked for myself and at least 2 other people where their SS is showing lights 1,2 and 4 but their phone has no signal. Try this and if is doesn't work first go, re-register your SS, rinse and repeat.... 1 - Hold the reset button until all 4...

Sure Signal Stopped Working

Good Morning, My sure signal stopped working a few months ago. As we were working away from home this  was not a big issue, now we are home again I need to get this working. I have been through all of the trouble shooting guides and tried several res...

Help request

Hello, I have recently upgraded to infinity. For the first few hours my sure signal worked fine, since then it has stopped working and I am unable to get it back online. Currently I have just the top green light flashing.I get constant green and flas...

thcousins by 2: Seeker
  • 19321 Views
  • 11 replies
  • 0 thanks

Update to IP address block geo-location

Given that RIPE IP Alllocations to ISPs are now becoming more fragmented, this is making Geo-location services increasingly unreliable. Do Vodafone have any mechanisms in place to allow ISPs to 'Whitelist' their IP allocations as blocks for use with ...

Resolved! Cannot re-register VSS

I recently purchased a second hand VSS v2 that was registered by it's then owner. Obviously I cannot use it until the registration details have been changed so could someone please assist me in doing that? Many thanks   

dobbies by 2: Seeker
  • 17577 Views
  • 2 replies
  • 0 thanks

Resolved! K3772-Z with Windows 8 on contract

Hi there I had an E172 for my monthly mobile broadband that I got in 2008. However, the E172 is sol old that it doesn't seem to work with Windows 8. So I have just bought a K3772-Z and I put my monthly contract mobile broadband sim in it. But the sof...

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