Sure Signal 3 dropping out?

[compressorman]

When on mobile suresignal working, if land line rings and is answered mobile phone cuts out, and sure signal goes to orange symbol & then resets once land line switches off.

I have opened all the necessary ports. I have bound MAC address to sure signal. Have done all the reset procedures.Nothing seems to work...its driving me crazy!!!!....it had been working fine next door.

I am with BT...they say all is fine....(as they would,I know!)  5.7download speed 0.64 upload speed.

Draytek Vigor 2820n modem router....Please help...spoke to your support,who seemed mystified to the problem,but reading on this forum, there seems to be a lot of similar issues???...Thanks for anything!!...I need it as Vodafone coverage for phones in this area are rubbish.

[Retired-Ian_]

Hi compressorman,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[compressorman]

Hi,Download speed : 5.68

    Upload speed: 0.69

Ping: 41ms   Jitter:3ms  B* Rated

External IP: 81.138.0.152

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Andy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms my.router [192.168.10.1]
2 31 ms 30 ms 30 ms host81-148-96-1.in-addr.btopenworld.com [81.148.
96.1]
3 31 ms 30 ms 30 ms 213.120.178.141
4 32 ms 31 ms 31 ms 213.120.177.98
5 32 ms 31 ms 31 ms 213.120.178.67
6 31 ms 32 ms 31 ms 217.41.168.107
7 32 ms 31 ms 31 ms acc1-10GigE-0-2-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.97]
8 32 ms 31 ms 33 ms core2-te0-0-0-5.faraday.ukcore.bt.net [109.159.2
49.47]
9 32 ms 31 ms 31 ms 62.6.201.237
10 32 ms 31 ms 31 ms t2c3-xe-0-2-2-0.uk-lon1.eu.bt.net [166.49.211.17
4]
11 32 ms 31 ms 31 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Andy>

[compressorman]

Hi,

Sorry forgot serial number!

40132716099

[compressorman]

Any news yet please?

Getting a bit desperate

Cheers

Andy

[Ben_H]

Hi Andy,

Thanks for posting your details. You results check out OK and i can see your Sure Signal contacted our servers this morning at 1:52AM.

If you're still not seeing any service, it'll be something on BT's end preventing connections. This would be why it worked OK next door. Are you a BT Infinity customer at all? 

Thanks, 

Ben

[compressorman]

As explained earlier its a Dratek Vigor unit, and checking with BT they say everything fine there end.

As I said it drops out then restarts straight away, next door was BT where we were, and this is BT also.

[compressorman]

Why would the Sure signal contact you at 1.52am???....thats in the middle of the night??

[Ben_H]

Hi compressorman,

If you're not an Infinity customer, then I can't see you being affected by their current VPN issues. 

Try repositioning the Sure Signal to another area in the home. This can help keep the connection more reliable.

Thanks, 

Ben

[compressorman]

Its tricky repositioning, due to the lead that has to reach the Draytek, the modem is near the input filter where line comes in.

Another funny one today, I rang someone on mobile & it dropped out immediately. It then reconnected straight away & I tried mobile again & it worked ok!!

I have used telnet to raise MPU to 1500 yesterday. Is there anything else this end that needs doing?

Regards Andy