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westieuk1969 · ‎20-12-2015

My sure signal 3 has not been working since friday 11th december, I end up with 1 red blinking light and 2 solid amber lights, I have completed numerouse resets, register and de-register, followed all in structions that i have been given, still nothing.

I have been in touch with my internet supplier, but being as the tracert clears their network there is nothing they can do.

Then looking throught these threads i notice that all the trace routes time out after the same ip address, I did a search and it is a vodaphone ip, so it looks like the problem is with vodafone.

looks like i will be canceling my contract as i have no service at home, and being disabled I can only leave the house with my carer and I relied heavily on my mobile as i had to switch the landline off because of too many dead or sales calls.

If we all start to cancel our service then maybe vodafone will wake up and do a real investigation into this issuse.

BandOfBrothers · ‎20-12-2015

Hi

Im sorry to hear your having issues with your Sure Signal.

If you complete the trace and post it the Tech Teams maybe able to help.

You can cancel your contract if you wish however if your not at the end of your contract then their will be a termination fee from Vodafone.

I understand how frustrating this must be for you.

Please take a look through these Sure Signal Trouble Shooting threads :
 
https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...
 
http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...
 
as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Customer service support-> Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team.

 
FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

Current Phone >

Samsung Galaxy s²⁴ Ultra 512gb.

westieuk1969 · ‎20-12-2015

here is the trace route you requested

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 10.108.132.1 <60.001ms <10.000ms <10.000ms
02 82.20.29.37 <40.001ms <10.000ms <10.000ms
03 81.100.32.105 <90.002ms <10.000ms <10.000ms
04 62.253.175.138 <20.000ms <10.001ms <20.000ms
05 62.253.174.18 <10.000ms <80.001ms <20.001ms
06 195.66.224.209 <20.000ms <30.001ms <30.000ms
07 85.205.0.86 <20.001ms <10.000ms <20.000ms
08 * * *
09 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

I also done a who is on the ip address where it starts to time out and this is the information i got

IP Locator & IP Lookup Basic Tracking Info


IP Address:	85.205.0.86 [IP Blacklist Check]
Reverse DNS:	** server can't find 86.0.205.85.in-addr.arpa: SERVFAIL
Hostname:	85.205.0.86
IP Lookup Location For IP Address: 85.205.0.86
Continent:	Europe (EU)
Country:	Germany (DE)
Capital:	Berlin
State:	Unknown
City Location:	Unknown
ISP:	Vodafone Group Services GmbH
Organization:	Vodafone Group Services
AS Number:	AS34419 Vodafone Group Services GmbH
something went wrong!	something went wrong!
Time Zone:	Europe/Berlin
Local Time:	18:16:10
Timezone GMT offset:	3600
Sunrise / Sunset:	08:24 / 16:19
Extra IP Lookup Finder Info for IP Address: 85.205.0.86
Continent Lat/Lon:	48.69083 / 9.1405
Country Lat/Lon:	51.5 / 10.5
City Lat/Lon:	(51) / (9)
IP Language:	German
IP Address Speed:	Mobile/Cellular Internet Speed [ Check Internet Speed]
IP Currency:	Euro(€) (EUR)
IDD Code:	+49

so the ip address i'm trying to reach and the ip address at which point the time out start are both on vodafones network

unless I am readin the information wrong

Retired-Wayne · ‎20-12-2015

@westieuk1969

Can you please post back with this information?

westieuk1969 · ‎20-12-2015

The issue you’re experiencing: Sure signal not working

What light sequence you're seeing: Red flashing light, solid amber globe and solid amber phone in brackets

Your speed test results.
ping 23ms download 135.57mbps upload 12.14mbps

Your external IP address.

86.24.52.219

Your Sure Signal serial number:42151540400

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 10.108.132.1 <60.001ms <10.000ms <10.000ms
02 82.20.29.37 <40.001ms <10.000ms <10.000ms
03 81.100.32.105 <90.002ms <10.000ms <10.000ms
04 62.253.175.138 <20.000ms <10.001ms <20.000ms
05 62.253.174.18 <10.000ms <80.001ms <20.001ms
06 195.66.224.209 <20.000ms <30.001ms <30.000ms
07 85.205.0.86 <20.001ms <10.000ms <20.000ms
08 * * *
09 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

westieuk1969 · ‎21-12-2015

Hope to get some kind of response from here as yet again the web chat staff are promising the earth and delivering nothing

drey_p · ‎21-12-2015

One of the eForum Team will be in touch as soon as possible to look into the information you've provided.

PWIAC

Retired-Wayne · ‎21-12-2015

@westieuk1969

The light sequence you’re seeing usually means that the Sure Signal is unable to establish NTP synchronisation (Network time protocol).

This is normally due to poor ISP performance, but on this occasion, you’ve already checked this and it looks not to be the case.

Have you made sure all of the necessary ports are open on your router? If not, follow the instructions below.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of port numbers and IP addresses that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Ports and Protocols:

8 – TCP/UDP (All routers)

50 – TCP/UDP (All routers)

53 – TCP/UDP (Virgin Super Hubs)

67 – UDP (Virgin Super Hubs)

68 – UDP (Virgin Super Hubs)

123 – UDP (All routers)

500 – UDP (All routers)

1723 – TCP/UDP (BT Home Hubs)

4500 – UDP (All routers)

33434 – 33445 – UDP (Virgin Super Hubs)

Destination IP Addresses:

212.183.133.177

212.183.133.178

212.183.133.179

212.183.133.181

212.183.133.182

212.183.131.128

westieuk1969 · ‎21-12-2015

Have i missed anything?

Port Forwarding Rules all enabled

VSS1	8	TCP&UDP	192.168.0.14
VSS2	50	TCP&UDP	192.168.0.14
VSS3	53	TCP&UDP	192.168.0.14
VSS4	67	UDP	192.168.0.14
VSS5	68	UDP	192.168.0.14
VSS6	123	UDP	192.168.0.14
VSS7	500	UDP	192.168.0.14
VSS8	1723	TCP&UDP	192.168.0.14
VSS9	4500	UDP	192.168.0.14
VSS10	33434..33445	UDP	192.168.0.14

All enabled

Firewall

Firewall Protection Low

Detection

Port Scan Detection
IP Flood Detection

Pass-through

IPSec Pass-Through
PPTP Pass-Through
Multicast Pass-Through

reservered IP

suresignal	b0:46:fc:80:94:4a	192.168.0.14	Reserved

westieuk1969 · ‎21-12-2015

end of conversation from this morning

------------------------------------------------------------------------------------------------------

Anand : Okay . I have re active your device and device is fine as i can see. Still this is in network .
Anand : Please wait for 30 minutes.
Anand : To get it active.
Anand : After that you will receive a code. Come back to us with code.
ian: what is the code for?
Anand : We have refreshed your sure signal network. And your device is showing connected with us.
Anand : I really apologize but please wait for half hour . We have fixed it .
Anand : Result will be visible to you.
Anand : Okay ?

------------------------------------------------------------------------------------------------------

that was about 1 1/2 hours ago and gues what, still not working

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