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Solution

Sure Signal Frustrations.

gardham67
2: Seeker
2: Seeker

Ive tried all the suggestions. Set up port forwarding etc etc. Been on to the ISP who are fed up of me calling very day. What frustrates me and everyone on here is if Voda had a decent signal we wouldnt all have to mess about with this overpriced piece of kit. It should be free if you cant provide a service!

 

My serial number is 40114269562

 

the trace route shows the following. This box did work for 24 hours after much messing about but not now.

 

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Rich Gardham>tracert212.183.133.177
'tracert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Rich Gardham>tracert212.183.133.178
'tracert212.183.133.178' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Rich Gardham>tracert 212.183.133.179

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.179]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms     1 ms     1 ms  192.168.1.1
  3    14 ms    30 ms    12 ms  10.76.1.2
  4     4 ms     8 ms     3 ms  10.75.1.108
  5     5 ms     4 ms     7 ms  10.75.1.1
  6    21 ms    27 ms    28 ms  94.250.224.225
  7    29 ms    19 ms    17 ms  xe1-5.core02.thd.uk.as8586.net [212.58.37.119]
  8    19 ms    19 ms    20 ms  xe2-2.core04.thd.uk.as8586.net [212.58.37.124]
  9    31 ms    32 ms    37 ms  lndgw2.arcor-ip.net [195.66.224.124]
 10    19 ms    23 ms    23 ms  85.205.116.14
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Regards Rich

1 REPLY 1

Retired-PaulE
Moderator (Retired)
Moderator (Retired)

Hi Rich, 

I totally understand your frustration - I've checked and your Sure signal hasn't updated with us since April so I've forced a resynch now - can you reset your unit and let me know if it comes online?

 

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.
  • The Sure Signal will come online in around 1 hour.

 

If you're still not up and running after the reset, can you give me the following info so that we can investigate:

 

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

 

Paul