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Solution

Sure Signal Not Working

plbn2008
2: Seeker
2: Seeker

‎19-10-2013 10:14 PM

Hi,

 

Please can you help. My Suresignal was previously providing a good signal but is now not working.

It is a VSS V3 and has a flashing red light and a solid orange light.

 

Details as requested below:

 

Ping 39ms

Jitter 2ms

Download 1.82 Mbps

Upload 0.35 Mbps

IP 86.154.145.131

VSS Serial 401327487791

tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    47 ms    <1 ms     1 ms  www.asusnetwork.net [192.168.1.1]   2    26 ms    27 ms    27 ms  esr12.manchester6.broadband.bt.net [217.47.158.1 43]   3    27 ms    28 ms    26 ms  217.47.158.30   4    28 ms    28 ms    28 ms  213.1.69.102   5    28 ms    28 ms    28 ms  31.55.165.229   6    27 ms    34 ms    28 ms  31.55.165.109   7     *       28 ms    27 ms  acc2-xe-3-3-0.mr.21cn-ipp.bt.net [109.159.250.23 4]   8    38 ms    34 ms    35 ms  109.159.250.150   9    35 ms    35 ms    41 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.2 54.120]  10    75 ms    35 ms    39 ms  lndgw2.arcor-ip.net [195.66.224.124]  11    37 ms    37 ms    37 ms  85.205.116.10  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.

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1 REPLY 1

Sukhi
Moderator (Retired)
Moderator (Retired)

‎22-10-2013 09:34 AM

Hi plbn2008

 

Thanks providing your Traceroute, it looks OK to me :).

 

Your Sure Signal last connected to our servers on the 19th of this month so I have given it a re sync, this will hopefully bring it back to life :).

 

Can you factory reset to complete the process?

 

Sure Signal version 3:

  • Locate the button on the base of the box next to the Ethernet ports.
  • Press and hold the button for approximately 30 seconds.
  • Once the lights come back on, release the button.
  • The Sure Signal will come online in around 1 hour.

Thanks

 

Sukhi

 

 

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