Sure Signal Not Working

[fuser]

Hi,

Sure Signal V1 not working since return from a week away.

Router (Netgear DG834N) has been tested and reset to factory conditions - all OK.

Full reset of Sure Signal and Vodafone resync did not fix problem.

Sure Signal goes through correct start process (lights) but returns to power light on and steady after 2 - 3 hours.

Ethernet lights are good.

Sure Signal S/N is 21224339248.

I see several users have had similar trouble recently, some have been resolved with an upgrade.

Any help gratefully received!

[DaveCD]

Hi fuser,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[fuser]

Hi Dave,

Many thanks for such a rapid response. I'm using an imac with Mac OSX 10.7.5.

Speed test = 13.8 Mbps up and 1.02 Mpbs down

Ping test = B* ping 46ms jitter 12ms Server = Plusnet (Coventry)

External IP = 80.229.1.18 (IP V6 = ::ffff:50e5:112)

Trace route:

Last login: Sun Aug 17 11:33:33 on console
Richards-i-mac:~ Imladris1$ traceroute
Version 1.4a12+Darwin
Usage: traceroute [-adDeFInrSvx] [-A as_server] [-f first_ttl] [-g gateway] [-i iface]
    [-M first_ttl] [-m max_ttl] [-p port] [-P proto] [-q nqueries] [-s src_addr]
    [-t tos] [-w waittime] [-z pausemsecs] host [packetlen]
Richards-i-mac:~ Imladris1$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  192.168.0.1 (192.168.0.1)  3.584 ms  1.130 ms  0.833 ms
 2  lo0-central10.ptn-ag04.plus.net (195.166.128.193)  26.819 ms  26.336 ms  31.639 ms
 3  link-b-central10.ptn-gw02.plus.net (212.159.2.142)  26.094 ms  27.064 ms  31.086 ms
 4  xe-8-2-0.ptw-cr02.plus.net (212.159.0.118)  26.234 ms  26.234 ms  33.589 ms
 5  ae2.ptw-cr01.plus.net (195.166.129.4)  26.483 ms  29.810 ms  34.606 ms
 6  ldngw1.arcor-ip.net (195.66.224.209)  35.135 ms  38.367 ms  31.019 ms
 7  85.205.0.86 (85.205.0.86)  28.988 ms  27.854 ms  31.791 ms
 8  * * *
 9  * * *
10  * * *
11-60 * * *

Thanks

fuser

[Retired-Matt_B]

Hi fuser,

Please set up the following ports as per the instructions below:

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Thanks,

Matt B

[fuser]

Many thanks, but why is port forwarding required now when it wasn't before?

[fuser]

Port Forwarding has not worked.

The number of problems being registered leads me to suspect that Vodafone have made a system change. My Sure Signal worked for years without Port Forwarding.

If this is not resolved within the next couple of days, I'm voting with my feet and will transfer to a different service provider.

Fuser

[grolschuk]

I'd check that PlusNet have not turned their ADSL Firewall on in your online portal, as that usualy messes things up if it is on

[fuser]

Hi, Thanks for the thought. I've just checked and the Firewall is off.

Fuser

[grolschuk]

No worries. A lot of people don't realise that is something plusnet offer, as well as the firewall services on the router itself. Hopefully you get to the bottom of what has changed soon.

[Ben_H]

Hi fuser,

While we've made no significant changes this end, your current ISP may require port forwarding to allow the service.

Have PlusNet confirmed your router MTU is 1500 or more too?

Thanks,

Ben