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14-11-2015 09:53 AM
Hello All
Had a Suresignal since 2001, worked OK. I've upgraded my phone from a Galaxy Note 3 to Galaxy Note 4, same number, contract etc.
Its refusing to register on the Suresignal though. If you do a network search on the phone it comes up but won't register on it. This is a bit of a disaster, the nearest real Vodafone signal is miles away.
The Suresignal is the while Homecell v2-v. Power light is on, first light (the bars) is on, steady. Second light off. In my Vodafone account, it says it is active.
The phone number is registered in my Suresignal account, as it's the same number as my old phone which worked fine.
My External IP is 87.224.72.55
Broadband speed is not brilliant but fine for Suresignal as it's worked fine since 2011.
Here is my Tracert:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 197 ms 80 ms 99 ms 10.0.0.254
2 92 ms 133 ms 127 ms cust4-ipsc-lo1.spitfireuk.net [83.218.143.194]
3 38 ms 37 ms 38 ms Te2-1.core1.spitfireuk.net [83.218.143.153]
4 130 ms 130 ms 37 ms Te0-1-0.transit1.spitfireuk.net [83.218.143.145]
5 128 ms 130 ms 130 ms ldn-b3-link.telia.net [213.248.96.113]
6 129 ms 127 ms 337 ms vodafone-ic-309705-ldn-b3.c.telia.net [62.115.41
.110]
7 132 ms 133 ms 130 ms ae19-xcr1.lnt.cw.net [195.2.24.161]
8 41 ms 38 ms 41 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
I don't know what else to do?
Many thanks!
jen
14-11-2015 10:08 AM
Try removing your number from it and then re register your number and reboot your phone.
This sometimes works.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
14-11-2015 10:10 AM
Thanks for your help.
I cant remove the number as it's the main number
14-11-2015 10:36 AM
I'm sure you've probably tried some of these troubleshooting tips but here is a help and support link from Vodafone.
https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
14-11-2015 10:36 AM
I've just tried de-registering the SS, then re-registered it again.
Now both lights are flashing, and nothing is working.
No idea what to do with it...
14-11-2015 10:46 AM
Maybe try unplugging it and place it in another place.
Hopefully one of the Vodafone Tech Team will see your post and be able to help further.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
19-11-2015 12:46 PM
@myulz You'll need to deregister your Vodafone Sure Signal and then re register it through your My Vodafone account.
Once you've done this the Sure Signal will regain connection.