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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73762 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229868 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203338 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! nano sim change and now not registering

changed my sim to a nano and now not picking up the sure signal.iv rang up 5 times and each time iv been told to do something diff and assured it will be fixed but alas its not.this as been going on for about 4 days now with no signal as im in a blac...

mrabsent by 3: Seeker
  • 17944 Views
  • 4 replies
  • 0 thanks

Sure Signal woes. Now support asking me to open ports!

HiOur SS (21221966969) stopped working 2 weeks ago for some unknown reason and nothing has changed on our network to cause this. I've been on to Tech Support 5 times and been through all the diagnostics such as re-booting, updating firmware etc. etc....

soho100 by 4: Newbie
  • 18016 Views
  • 8 replies
  • 0 thanks

Sure Signal Issue

Can anyone tell me how to reset my sure signal box - it has a suspended status which means I cannot make any changes at all? 

SJM10 by 2: Seeker
  • 17484 Views
  • 3 replies
  • 0 thanks

Resolved! Suresignal V1 All lights correct but no signal

I run 2 SureSignals at home. 1 in the house and one in the workshop in my garden. Both have been working fine for years. Months ago, they both stopped communicating dispite the correct lights being on. Various resets got them both going again but now...

snappyben by 2: Seeker
  • 18974 Views
  • 10 replies
  • 0 thanks

Resolved! Sure Signal disappeared from account

I am a new customer as of just under 2 weeks and for a couple of days my sure signal was brilliant. Vodafone transferred my existing mobile number over a week ago and since then I cannot see my sure signal in My Vodafone  account to add new mobile nu...

lyndi by 3: Seeker
  • 18933 Views
  • 7 replies
  • 0 thanks

Resolved! How much does a Sure Signal cost and how can I get one?

Hi there,  I have just been given a BB Curve for work and see that I do not get any meaningful coverage at home - though the coverage checker shows I should get outdoor coverage. I'm hoping that if I get a Sure Signal I can get coverage indoors. What...

Resolved! Suresignal not working

A month ago you managed to fix my sure signal which stopped working while I was on holiday. Now it has stopped working again: I have lights 1,2 and 4 fully lit. A tech over the phone yesterday re-synced it, but it made no difference.

Keithrow by 4: Newbie
  • 26842 Views
  • 41 replies
  • 0 thanks

Sure signal problem when using I can't be heard

I have had sure signal for several weeks and until this week had thought it had solved my signal problems. However when using my phone connected to it whilst I can hear perfectly those on the phone I can not be heard. Those I am on the phone to eithe...

ABA by 2: Seeker
  • 21103 Views
  • 9 replies
  • 0 thanks

additional user not connecting

been using my sure signal with my phone for over a year, however when i add my partners phone (ending in 456) it fails to connect. i have tried using my sim in her phone and it connects, put her sim in my phone and it fails to connect to the Sure Sig...

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