Sure Signal disappeared from account

[lyndi]

I am a new customer as of just under 2 weeks and for a couple of days my sure signal was brilliant. Vodafone transferred my existing mobile number over a week ago and since then I cannot see my sure signal in My Vodafone  account to add new mobile numbers. According to my account I have no sure signal registered. I reported this a week ago and was told it would be sorted within 48hours but it is still not resolved. I spent hours last night on chat just trying to get transferred to someone who could help and in the end a call back was arranged for an hour ago. No phone call has been received. Tried cantacting chat and guess what cut off again. Utterly sick of this now!!

[lyndi]

Callback now 2 hours overdue.

[lyndi]

Still no call back 4 hours after agreed time. Disgraceful! Can't stay in waiting any longer.

[lyndi]

Have tried to get an online chat advisor for the last hour or so but no availability. Haven't been able to set up a new time/date for the call back that Vodafone failed to carry out. Still no resolution to the saga!

[lyndi]

Spoke to a customer services advisor this morning who was extremely helpful and managed to transfer me to a specialist advisor. Have had a call back this afternoon and they assure me the issue will be resolved within 72 hours. Fingers crossed!!

[Retired-Andy]

Hi lyndi,  

When your existing number was transferred over, it’d have closed your old online account.

Because of this, you lost the ability to manage your Sure Signal.

It just needs your Sure Signal deregistering from your old number and reregistering against your new one.

From your last post, it looks like this is now in hand.

Let me know how you get on.

Cheers,

Andy

[lyndi]

Hi, yes hopefully it is hand now and I will soon be able to use the sure signal properly again! I'd just been telling a couple of friends how great the sure signal was and to transfer to Vodafone so hopefully my experience has not put them off as when the system works it is brilliant!

[lyndi · Accepted solution]

Hi Andy, very pleased to post that the issue was resolved this afternoon and I can now manage my sure signal in my account. Thanks to the techs for fixing the issue!