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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73775 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229871 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203343 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Account Access

Hello,I have stopped using my personal Vodaphone mobile as I now have a work Vodaphone Mobile.  I need to access my account to get my suresignal to work with the work phone, problem is I cant remember my login details and I no longer have access to t...

No Signal on iPhone 6 using Sure Signal v3

I have bought an iPhone 6, but cannot get a signal via my sure signal. I  have 2 Samsung S4's and an LG G2 all connected and working.I have been reading through the forum and have sent you the details that you seem to ask for.Speedtest 6.38 Mbps Uplo...

Sure Signal V3: Flashing Red light, stable Orange User light

The sure signal has worked for smetime (over a year ) and has started with problems now.  serial number is 40131013183 Using a BT home hub router 3, which is working fine and we have had for ages.  INterbat connections fine, and download speef 6.5mbp...

dnmurphy by 3: Seeker
  • 17832 Views
  • 3 replies
  • 0 thanks

Resolved! Where has the VSS link gone in MyVodafone?

Can anyone tell me where the VSS link has gone on the website? When I log in I only have access to my bill and personal details. I need to check the registration of one of our household phones, which has stopped seeing the VSS signal.   Many thanks  ...

How long does a sure signal last?

I have had 2 sure signals now, VSS1 then VSS2. Each of then lasted for around 2 years before they became unreliable. They would enter a constant cycle of remaining connected for 30 minutes, losing connection then taking another hour or so to reconnec...

chrisf by 4: Newbie
  • 18069 Views
  • 1 replies
  • 0 thanks

Can't add user to sure signal

I can't add new users to Sure Signal .Keeps saying there is an error“Sorry we’re having a technical problem at the moment, Please try again in a few minutes. If you keep seeing this message please contact us through the help centre”Have been trying f...

sw31 by 2: Seeker
  • 19002 Views
  • 1 replies
  • 0 thanks

Resolved! The puk or pak code to change to a better provider

I have wasted more time on these boards over the years and problems are never ending to the point I despise your customer service to loyal customers. You have now added the content control bar back on my account which has prevented me from using a mu...

Tjj1979 by 3: Seeker
  • 23115 Views
  • 10 replies
  • 0 thanks

Galaxy S3 MMS failure

After renewing my contract as sim only (keeping sim and handset that has worked perfectly for last 2 years), I now seem to have fallen foul of the MMS messages not working as numerous other users have. I have verified all settings and have been to 2 ...

Unlock problem

Looking for help please! I applied for an unlock code for my Xperia z3 compact. When it finally arrived it did not work. The code was 16 digits long but the phone seemed to reflect it after 6 digits. Unfortunately I did not read the small print at th...

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