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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73855 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal 3 and BT Home Hub 5

hi there, i had problems with my ss3 previously, i took it into store and it was replaced today. i registered it and it should be ready to go. this is not the case.i see you need all the following info to help as per previous posts: http://www.speedt...

dorkev by 2: Seeker
  • 15617 Views
  • 2 replies
  • 0 thanks

Resolved! Sure Signal with no 3G (No tracert path)

Hi, My Suresignal has stopped working.  I've got the results of your recommended tests below - the traceroute fails....  Please help. Vodafone SureSignal Serial Number: 21197106558Speed Test Results: Ping 32ms Download Speed - 6.94Mbps Upload Speed -...

No network coverage in OX12

It is now mid-Feb 2014 and I haven't had any reliable network coverage for three weeks.  I have paid the money for a booster since I had my i-phone two years ago, and all has been well until three weeks ago.  When phoning Vodaphone they say that they...

Unable to de-register and re-register a Sure Signal Box

I inherited a Sure Signal box from old neighbours, have been administrator on the account for about 3 or 4 years now, was able to access it via my My Vodafone page etc etc, no problems.  Have recently changed from PAYG to Pay Monthly, and although I ...

v2 signal on and off for weeks.

Hi one of my phone numbers is (number removed for customer security) my sure signal is 40113858035 my ISP is plusnet I have two phones 1 personal one business. Signal comes and goes every few hours totally unreliable, anyone help?

skennedy by 3: Seeker
  • 17049 Views
  • 5 replies
  • 0 thanks

Sure signal just stopped after 2 years!

Hi - I have a BT internet bandwidth and router. My sure signal has always worked fine but at aorund11am today it just stopped. I have tried all the reboots etc but it just tries to set up but then all goes blank except for the red power light. Is thi...

main number on account won't connect to vss v2

Hi, My number is the lead number on the account. I had my phone stolen, and have just put a new SIM into an old phone (galaxy s3), but it won't connect to my VSS. I can see the 5 bars, but it says emergency calls only.  The phone will connect to a lo...

eldrep by 4: Newbie
  • 16167 Views
  • 3 replies
  • 0 thanks

Resolved! VSS Version 1 Lights 1,2 and 4 Solid but phone does not connect

Hi For last 3 to 4 days the VSS version 1 has been running with lights 1,2 and 4 solid but not longer picks up my phone. S/N of VSS is 21197144922. Can you try a resync, push out new firmware (from another post) or investigate why the phone will no l...

LeeH1972 by 2: Seeker
  • 23964 Views
  • 46 replies
  • 0 thanks

Resolved! Sure Signal V3 not working. Lights correct and numbers registered

Hi, I have a V3 box which was installed last week and was working Wednesday, Thursday, Friday.  For the last couple of days it hasn't been working.  I've tried turning off and on, and resetting to no avail. The correct lights are on and indicate its ...

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