v2 signal on and off for weeks.

[skennedy]

Hi one of my phone numbers is (number removed for customer security) my sure signal is 40113858035 my ISP is plusnet

I have two phones 1 personal one business. Signal comes and goes every few hours totally unreliable, anyone help?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[skennedy]

ok, not techy but i'll try

speed - download 6.76mbps upload 0.37mbps

ping 38ms

ip: 46.208.80.122 

ss serial 40113858035 

i don't know what a traceroute is? sorry.

oh i see..

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 69 ms 99 ms 98 ms dsldevice.lan [192.168.1.254]
2 39 ms 37 ms 37 ms lo0-central10.ptn-ag02.plus.net [195.166.128.191
]
3 37 ms 37 ms 37 ms link-a-central10.ptn-gw01.plus.net [212.159.2.13
2]
4 42 ms 36 ms 36 ms xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
5 38 ms 38 ms 39 ms ldngw1.arcor-ip.net [195.66.224.209]
6 38 ms 37 ms 38 ms 85.205.116.6
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Sharon>

I hope this helps; this was all done when the sure signal has lights on to claim it is working

thank you

[Jenny]

Hi skennedy,

Thanks for getting back to us.

Everything looks fine from what you’ve posted above.

Your Sure Signal is showing as last connecting to our servers last night. Has this improved at all?

If not, please let us know what light sequences you’re seeing when it’s in standby and when you try to make a call.

Thanks,

Jenny 

[skennedy]

Hi Jenny

Thank you, it was working at the time I ran the tests, it just seems very unreliable. It goes through the both lights flashing then signal light flashing sequence then I get the solid signal light. (The set up procedure) Some times this only stays on for a few seconds before going though it all again. Last night I saw a new sequence of alternating signal and in use lights flashing? Was this you resetting it? It is on now. But not confident it will last?

Thanks

Sharon

[Retired-Kay]

Hi skennedy, 

I can't see that Jenny did any resets so it appears it finished configuring although it shouldn't take more than six hours. 

If you experience any further issues please let us know. 

Kay