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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74479 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229996 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204449 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Mobile Dongle in Portugal

Hi there,I go to Portugal quite regularly and have been using a vodafone dongle to create a hotspot in our villa which everyone can use.  The dongle and Sim were purchased in Portugal from vodafone and I had a tariff where I paid 10Euros for 10hours ...

DJWA by 1: Seeker
  • 18539 Views
  • 1 replies
  • 0 thanks

Resolved! entertainment package

Hi, I just received the blackberry passport with free entertainment package, I followed the instructions via the text I received, all fine until I select the sports option and agree to terms etc... go to download the app and blackberry doesn't suppor...

Setting up profiles on Q10

So my big niggle now is trying to set up different progiles on the Q10.  This was so easy on the 9780.  I know they have differnet options (Normal, phone calls, vibrate and silent) but you cannot personalise them all like you used to be able - and fo...

Error message when trying to add a new user.

I've added new users to my Sure Signal in the past, but when I tried today I get an error message followed by lots of lines of code. The message starts with 'VAP Gateway Controller' before the lines of code.Can someone help please? I have seen simila...

TaraL by 3: Seeker
  • 19585 Views
  • 5 replies
  • 0 thanks

Account no longer shows Sure Signal

Hi, I logged into 'My Account' this evening for the first time in a while to amend the register users on My Sure Signal (40110413073) however it is no longer showing on My Account, it only gives me the option to register a new Suee Signal? I've tried...

rjd1983 by 2: Seeker
  • 21221 Views
  • 10 replies
  • 0 thanks

Vodafone Protect app has locked my device

Vodafone Protect app has locked my deviceOptions I have the vodafone protect app on my phone (Sony Xperia Z1), and the vodafone protect app has locked it. It asks for a pin number, and when I try to reset my pin on the vodafone website it says "There...

Making Sure Signal work by TURNING OFF UPnP

So I've spent the customary several days trying to get Sure Signal to work and have witnessed just about every combo of flashing lights. I tried every combo of router settings. I deregistered and registered the device... Then on a whim I turned OFF U...

Sure Signal Vers 3 Registration Error

Hi, I've been trying to register a Sure Signal vers 3 on the Vodafone website but it continually displays an error after entering my details. "Sorry – there seems to be a problem. We're working hard to fix the issue, so please try again later.: 500, ...

Resolved! Sure Signal and Sky

HiI have a Vodafone Sure Signal 2. It has the correct lights on but the phones don't pick up the signal despite being checked as per Troubleshooting Guides. It's on Sky Broadband. Broadband PortMAC Addressc0:3e:0f:2f:8e:42IP Address46.64.110.125Netwo...

rtdollin by 2: Seeker
  • 20549 Views
  • 6 replies
  • 0 thanks

Re: APN settings for Nexus 5

Thank you for your help. Unfortunately, I have already tried these settings and I just get an exclamation mark against the data connection and no connection. 

lozan365 by 2: Seeker
  • 12997 Views
  • 1 replies
  • 0 thanks
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