Sure Signal and Sky

[rtdollin]

Hi

I have a Vodafone Sure Signal 2. It has the correct lights on but the phones don't pick up the signal despite being checked as per Troubleshooting Guides. It's on Sky Broadband.

Broadband Port
MAC Addressc0:3e:0f:2f:8e:42
IP Address46.64.110.125
Network TypePPPoA
IP Subnet Mask255.255.255.255
Gateway IP Address90.223.174.243
Domain Name Server90.207.238.97, 90.207.238.99

This is the port information above. I really need help to get it working.

Thanks

[Retired-Laura]

Hi @rtdollin

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[rtdollin]

Hi Laura,

Here's the information you need:

Ping 28ms Jitter 1ms

Download 6.83MBps Upload 0.37 MBps

SNo: 40113844407

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Robert>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 1 ms 1 ms SkyRouter.Home [192.168.0.1]
2 22 ms 23 ms 21 ms 5adfaef3.bb.sky.com [90.223.174.243]
3 26 ms 26 ms 40 ms 02780aff.bb.sky.com [2.120.10.255]
4 28 ms 27 ms 28 ms lndgw2.arcor-ip.net [195.66.224.124]
5 27 ms 27 ms 26 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Robert>

Many thanks,

Robert

[Jenny]

Hi @rtdollin

Everything you’ve provided looks fine.

Has this worked previously, or have you recently registered this for the first time?

Please try restarting your phones, when in range of the Sure Signal – do they connect?

Check your phones network settings to make sure 3G is definitely on.

Thanks,

Jenny

[rtdollin]

Hi

I've noticed that the IMEI number is different from the registered device as I upgraded my phone late last year. I take it this would affect the ability to register the phone??

[rtdollin · Accepted solution]

Ha!! Stoopid eejit......

Have changed the owner IMEI in My Vodafone and it works great after a reset of SS and the owner phone. I now have HSDPA and HSUPA chuntering away quite the thing!!

Maybe another solution to add to the Sure Signal Archives??

:-)))

[Jenny]

@rtdollin

I’m pleased this is sorted now – thanks for letting us know how you fixed it.

Thanks,

Jenny