Sure Signal Problem

[fly1234]

Hi All,

After our first sure signal box stopped working as it is faulty (which Vodafone will not admit and they will not replace it!!) several weeks ago, I have had to use my VSS from my rented accommodation (which means I have no signal when I am away at work) at home so that we can actually use the minutes, texts and internet which we are all paying for on pay monthly contracts. However, this sure signal (it is the newest type of box) is showing that it is ready however it will not let any of our phones connect to it to use the signal. We have followed all of the troubleshooting guidelines, the VSS is registered and activated and I have updated the postcode of the new location. I have also reset the wireless router and contacted our broadband provider to see if there is a problem with our connection but there is no problems there at all. We have all restarted our phones and checked that 3G is turned on, so everything is as it should be. I cannot understand why we cannot use this VSS. I would contact customer services over the telephone however we are all sick of speaking to rude, patronising members of staff who are not willing to help! 

Any advice greatly appreciated. 

[Retired-Kay]

Hi fly1234,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay