Sure Signal SOS issues and no signal

[ecovision]

Hi,

We have just had our suresignal reactivated and setup. I have a red light and the "wifi" looking symbol is solid and lite up. But when we have phones that are registared to it near they come up sos or no signal. We are using 3 different types of phones. Blackberry Curve, Iphone 5, and Samsung galaxy's.

I think it might need a firmware update as it's been sat offline for a good while. 

Serial Number: 40112555749  Status: active Location Postcode:GL8 8TQ  Date of registration: 03/08/2011 12:17:00   I've done the full reset and left it for an hour and still nothing.
Thank you in advance. 
Alex

[ecovision]

Just a update, We are on 10/100mb leased line with no drops and solid fibre 1to1  uncontended.

Here is the tracert:

C:\Users\sbsadmin>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.16.254
2 391 ms 130 ms 43 ms lo0.ar86.ts1.bb.daisyplc.net [62.72.136.164]
3 180 ms 13 ms 14 ms te0-1-0-6.cr02.ts1.bb.daisyplc.net [62.72.137.16
5]
4 12 ms 12 ms 12 ms te0-1-0-6.cr02.ts1.bb.daisyplc.net [62.72.137.16
5]
5 126 ms 16 ms 12 ms te0-1-0-0.cr02.ts1.bb.daisyplc.net [62.72.137.12
2]
6 165 ms 142 ms 99 ms te0-1-0-0.cr02.ts1.bb.daisyplc.net [62.72.137.12
2]
7 150 ms 203 ms 215 ms ae0-1802-xcr1.lsw.cw.net [195.66.224.182]
8 91 ms 16 ms 12 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.

External Ip is 77.44.122.212, 

[Ben_H]

Hi Alex,

Thanks for posting those details. Your Sure Signal isn't connecting to our servers, so I'm unable to check for software details.

Please let me know your IP address, ISP and the date this unit was last used.

Cheers, Ben